I have the same problem. When I talk to customer service, they say that they can't change the residence technically anymore.So if you choose residence wrong, your ticket is wasted.. Once activated it´s not possible anymore I didn’t activated it but they are still saying it is not possible to change
I have the same problem. When I talk to customer service, they say that they can't change the residence technically anymore.So if you choose residence wrong, your ticket is wasted..
I haven't activated and used my ticket yet, I also have government issued proof of address but still they dont help. It is also impossible to reach customer service.I have never seen anything with such bad service
Hello Fatih, I am very sorry to learn of this mistake! Unfortunately, it is not possible for us to change the country of residence in the Pass (it's the most essential part of the electronic Pass rules structure). If you don't intend to travel within Germany, you should have no problems. As you may know, one is allowed to travel twice in one's own country of residence (the outbound and the inbound trips) once to leave and once to enter the country. If you intend to travel multiple times through Germany, and twice or less within Turkey, you would need to buy a new Pass. Alas, the promotional Pass you hold cannot be exchanged or refunded. Our apologies for the delay in getting back to you - we've been overwhelmed with requests in the past few weeks. Regards, -F- I don’t understand how it can not be possible to change residence. As you can see in the link I posted below, many people's problems have been solved before ; I haven't used and activated my ticket yet. Of course ı will travel w
Up..
I guess I will not be able to use the ticket, I can't get any response and can’t be reached customer support
The problem still persists, no response…
Our problem is still not resolved, if we don't start the journey today, our reservations will be cancelled. Can someone help us urgently ?
I filled and sent the form and said that I want to change my residence urgently.
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