I have the same problem...the APP does not SEE my actual ticket...I added the journey to the app but it doesn’t seem to realize I bought a ticket and have a seat reserved...how can I make it see and then show the actual ticket with the seat number???
And I’m sorry...the date is in July...July 16th, I believe (late at night by the I get to Milan...like 11 p.m.)
The app said I couldn’t get a seat so I already paid for one through Italia Rail...from Milan to Rome. Now another day I’ve had situation where it told me all seats for pass holders were booked and when I went back into the site later there were some...it was frustrating but that same thing could have happened with Milan to Rome..it’s too late now. But in terms of TER ..the original question….so I might show up and not get on it so not make my connection? does that happen often?
Colmar, France to Rome, Italy…..the first leg from Colmar to Switzerland (I think)...says no reservations...then I made the seat reservation for the 2nd leg (Switzerland to Milan) and then had to book regional for Milan to Rome because pass seat reservations were “full/out” or something.So, it’s that first leg from Colmar that concerns me...if there isn’t room on there. I looked and couldn’t see any way to save a seat/spot.
This is also confusing to me because when you reserve seats for leg 2 of the trip, but leg 1 doesn’t need reservations...there seems no way to be sure you’ll be able to get on to leg 1 with your pass...it might be full...and then you miss your leg 2 paid reservation? :(
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