The reinstall has worked for me. I've had to add new journeys to a new trip, but my completed journey details are still viewable.
My pass has disappeared over night as well. I've never had those warnings as I am more or less constantly on line. My point is, it may not be because you didn't respond in time to the message. I'm travelling today and am waiting for a response from customer service about how to resolve it. If I don't hear back before I'm due to travel I'm going to try uninstalling the app and then setting it up again.
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