We bought 1st class tickets. We booked a travel day on our 7 days pass and then got bumped from train due to not making/paying extra for seat reservations. Agent said train was completely reserved. We then couldn’t get a train to our destination for 2 days so we had to fly. How can we get our travel day back?
We bought four 1st class tickets but have not been able to use them due to all seats in first class being reserved. Is there a way to get a refund as we were not informed that we would need seat reservations on every train for an extra fee?
I have tried to send support ticket 3 times and I keep getting an email stating I don’t have a pass, even though I am logged in with the same number and currently using my pass daily. I have a confirmation email also and chatbot states they can not find me. I need help. We literally had to sleep on the ground with our children due to getting bumped from train for not reserving seats and then all seats got reserved. We just want one of our pass days back that we couldn’t use because of this situation. How can we get help?
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