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customer service help


I have tried to send support ticket 3 times and I keep getting an email stating I don’t have a pass, even though I am logged in with the same number and currently using my pass daily.  I have a confirmation email also and chatbot states they can not find me.  I need help.  We literally had to sleep on the ground with our children due to getting bumped from train for not reserving seats and then all seats got reserved. We just want one of our pass days back that we couldn’t use because of this situation. How can we get help?

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Best answer by Camilo. 3 June 2023, 14:38

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Userlevel 7
Badge +9

@Camilo. @Mukhammad  Can you please look at this.

Userlevel 7
Badge +9

Did you get kicked our of trains with mandatory reservation or trains with optional reservation? Which trains?

Userlevel 6
Badge +3

Hi @Corir 

I see you are being assisted at the moment. I understand you did not have a seat reservations for Eurostar. If you have any question left, you can also send me a private message. 

Have a nice day!

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