Dear Interrail/Eurail team,Very sorry to raise my case here but I’m not getting a response from Customer Support.My case: On Sunday, April 3rd, I purchased a pass in order to travel to France and Spain. The day after I recognised that I can’t make any reservations due to sold out trains. Finally, after a member of your community advised against your product with regards to my destinations I decided to cancel my pass.The same day I wrote a message to Customer Support (via form) since apparently I want to have a 100% refund. I raised my case early enough and didn’t make use of your product. I already received the obligatory 85% refund but I’m still waiting for a response from Customer Service regarding the remaining 15%. Again, I don’t want to pay for a service that I never received.The cancellation of my Interrail/Eurail pass created a huge overhead for me. I had to entirely re-organise my trip, cancel hotel reservations, book a plane and writing you messages. There’s a big gap between
Hello community,I recently purchased an Interrail Global Pass in order to travel to France and Spain next week. My country of residence is Germany. I’m planning to travel from Strasbourg to Barcelona on Wednesday. I have to book two reservations for that tour: One for Strasbourg-Lyon (1) and one for Lyon-Barcelona (2). When I click “How and when to book” in the app it brings me to the “Seat reservations” screen where it only says: “Book at major train stations” What does that mean? I actually want to book my reservation right now in order to have a smooth travel without any hassle. The exact same message applies for my tour from Barcelona to Paris on Friday and for the tour from Paris to Berlin the day after.May you please advise how to handle that? My goal is to get my reservations done right now.
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