I am having a terrible time trying to contact customer service. No telephone numbers or email address, no response on twitter or chat… :( I just booked interrail tickets for my family yesterday and chose mobile passes as I thought it would be easier and we don’t have much time for them to be posted, but didn’t realise that the passes can’t be moved from devices. During the two months my husband and I will be travelling separately with our children at different points so we have a problem. I need to see if I can switch to paper passes but we leave next week so it is now quite urgent, hence why I am getting frustrated at the inability to reach any sort of customer service. Does anyone know an email address or telephone number that works? Thank you! And happy travels!
I have a Masters degree but I am really struggling to work out how to use the online app for my mobile pass. It doesn’t seem intuitive at all. What is the difference between a trip and a journey, for example? How do I add journeys/trips to my pass? Why do I need to duplicate trips to add them for my family? I thought I had added the first day and I can see the tickets there but today I am getting repeated notifications telling me my first travel day is tomorrow but I haven’t added any journeys. I don’t understand. As we leave in the morning I’m worried we’ll be getting on the train without a valid ticket. Is there some clear information somewhere or someone who can help, please? I really wish I’d just bought a paper pass, good old fashioned paper and pen I understand. Thank you!
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