Me and my girlfriend were planning to travel today 22june so we activated our interrail pass yesterday on our mobile devices. Just to make sure it works before we would get on the train today. But now we have both gotten sick so we are wondering if its possible to deactivate the pass or to change the dates. We havent used the pass to board any train and we only have 4 days in total on the pass. If we cant deactivate or change the date we have to buy a new pass if we want to travel in the next couple of days because we need the other 2 days for our return trip. I have asked this question to interrail customer service but they have not responded and I couldnt find a telephone number to call. Any help is appreciated! Thank you
Hello! I’m having trouble with adding mobile pass on the railplanner app. I have bought interrail tickets and I have received the confirmation email with my name and passcover number. It starts with an I and 8 digits. When I fill it in it says “your details dont match” It says make sure you have a mobile pass and not a paper pass. I think I have a mobile pass but if I have a paper pass can I still use the app? Or do I have to change the paper pass into a mobile pass?Thank you for the help!
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