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Paper pass shipment - arriving too late

  • 21 June 2022
  • 4 replies
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How long does it take to get a paper pass shipped to the states...I ordered 10 days ago, it has not shipped, I leave July 7

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Best answer by rvdborgt 21 June 2022, 22:38

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I am still waiting for my pass that I ordered on the 9th of May.

Userlevel 7
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On or before Aug 8th...I think .....why would it take so long? So what do I do, since no one even replies to me at Eurail

If you ordered regardless, then I'm afraid there's not much that can be done, except for requesting a refund. Or at best an exchange with a 15€ fee when you buy e.g. a mobile pass instead. Check this page:

https://www.eurail.com/en/eurail-passes/ordering-info/refund-exchange-policy

They had a massive sale at the beginning of May (50% off because Interrail existed 50 years) and together with the increased post-COVID travel this summer, they have much more to ship via the post and that is causing these delays.

On or before Aug 8th...I think .....why would it take so long? So what do I do, since no one even replies to me at Eurail

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What delivery date did they quote when you ordered?

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