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Paper pass shipment - arriving too late

  • 21 June 2022
  • 4 replies
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How long does it take to get a paper pass shipped to the states...I ordered 10 days ago, it has not shipped, I leave July 7

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Best answer by rvdborgt 21 June 2022, 22:38

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What delivery date did they quote when you ordered?

On or before Aug 8th...I think .....why would it take so long? So what do I do, since no one even replies to me at Eurail

Userlevel 7
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On or before Aug 8th...I think .....why would it take so long? So what do I do, since no one even replies to me at Eurail

If you ordered regardless, then I'm afraid there's not much that can be done, except for requesting a refund. Or at best an exchange with a 15€ fee when you buy e.g. a mobile pass instead. Check this page:

https://www.eurail.com/en/eurail-passes/ordering-info/refund-exchange-policy

They had a massive sale at the beginning of May (50% off because Interrail existed 50 years) and together with the increased post-COVID travel this summer, they have much more to ship via the post and that is causing these delays.

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I am still waiting for my pass that I ordered on the 9th of May.

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