I can’t proceed to checkout regarding buying the 50% continuous pass and I’m worried that the sale will end before I can buy my pass. Can anybody help me why this is going on?
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Same here… can’t proceed to checkout :((
Will anyone from the Interrail community respond? I called the German Railway, they do not feel responsible. I tried to buy via UK website, but failed (“you did not fill out all fields”… but I filled out all many times by many means. This is all backfiring now: What I thought to be a positive sign, even thought about first railway holidays since many decades, now turns to be a disaster. What a pity...
Our unintentional DDoS attack seems to be very effective. I also can’t buy a pass.
Having the same problem over here. I doubt that this will be fixed before the deadline of the promotion ends but hopefully this can be resolved by extending the deadline by a day.
I really hope they extend the sale time - here it expires in 1h
I had everything set up already and then my basket got got emptied and i couldnt follow through with my order :(
Sadly that website doesn’t work
Is the uk website the same thing? I bought my ticket from there because I panicked and now I’m worried it’s a different thing or that I got scammed..
i bought my Ticket there as well. Got the confirmation with the pass number, pasted it in the Rail Planner App and it worked…so i guess it‘s legit. Haven‘t activated it complet though as i‘m planning to travel later this year :D
I didn’t try to put it in the Rail Planner yet because I was afraid it’s gonna activate right away or smth and I’m also planning to travel later this year. So there is another step for the activating? I couldn’t find anywhere if it also works the next 11 months or not..
first you type in you pass number, then you create a trip. The last part is putting in your id or passport number. If you do the last step it gets activated so i just did the first two steps. They have a tutorial on the interrail website where they describe the process ( https://www.interrail.eu/de/interrail-passes/interrail-mobile-pass/getting-started ) it‘s the german version though..english one doesn‘t seem to load right know…
Is the uk website the same thing? I bought my ticket from there because I panicked and now I’m worried it’s a different thing or that I got scammed..
i bought my Ticket there as well. Got the confirmation with the pass number, pasted it in the Rail Planner App and it worked…so i guess it‘s legit. Haven‘t activated it complet though as i‘m planning to travel later this year :D
I didn’t try to put it in the Rail Planner yet because I was afraid it’s gonna activate right away or smth and I’m also planning to travel later this year. So there is another step for the activating? I couldn’t find anywhere if it also works the next 11 months or not..
no you can add it. activate later
Ahh thanks! I did it and now I can see I need to activate it by 10 Apr 2023
Same here :((
I can’t proceed to checkout regarding buying the 50% continuous pass and was waiting for hours to complete the checkout multiple times. Customer support is not accessible, and it’s very disappointing experience overall
Userlevel 1
Is the uk website the same thing? I bought my ticket from there because I panicked and now I’m worried it’s a different thing or that I got scammed..
i bought my Ticket there as well. Got the confirmation with the pass number, pasted it in the Rail Planner App and it worked…so i guess it‘s legit. Haven‘t activated it complet though as i‘m planning to travel later this year :D
I didn’t try to put it in the Rail Planner yet because I was afraid it’s gonna activate right away or smth and I’m also planning to travel later this year. So there is another step for the activating? I couldn’t find anywhere if it also works the next 11 months or not..
no you can add it. activate later
Is the uk website the same thing? I bought my ticket from there because I panicked and now I’m worried it’s a different thing or that I got scammed..
i bought my Ticket there as well. Got the confirmation with the pass number, pasted it in the Rail Planner App and it worked…so i guess it‘s legit. Haven‘t activated it complet though as i‘m planning to travel later this year :D
I didn’t try to put it in the Rail Planner yet because I was afraid it’s gonna activate right away or smth and I’m also planning to travel later this year. So there is another step for the activating? I couldn’t find anywhere if it also works the next 11 months or not..
Userlevel 1
Is the uk website the same thing? I bought my ticket from there because I panicked and now I’m worried it’s a different thing or that I got scammed..
no, I don’t think we got scammed. I could add the pass code to the Interrail app, so I guess they are legit. :)
A price so good it can’t be true! Great marketing ploy, you have to admit it.
Is the uk website the same thing? I bought my ticket from there because I panicked and now I’m worried it’s a different thing or that I got scammed..
i bought my Ticket there as well. Got the confirmation with the pass number, pasted it in the Rail Planner App and it worked…so i guess it‘s legit. Haven‘t activated it complety though as i‘m planning to travel later this year :D
Same problem here...
Same problem here
Is the uk website the same thing? I bought my ticket from there because I panicked and now I’m worried it’s a different thing or that I got scammed..
Anyway they have extended the sale for 1 day on the UK website if anyone is brave enough to buy from there tomorrow :D
Is the uk website the same thing? I bought my ticket from there because I panicked and now I’m worried it’s a different thing or that I got scammed..
Update, I have received a reply on my message. Seems like they are aware of it working on fixing the problem, so hopefully it will work soon. And if not, it's going to be an early birds day for us tomorrow morning I guess?
Yes, I have the same problem. I tried to reach them on Facebook, but I don't expect them to be working this late, so no reply yet. I noticed that the banner has been extended for a few more hours (as somebody here already said), but of course that is not really going to solve the issue if we can't buy anything in those extra hours. And 6am is quite early… Considering whether the best option is to stay up late or have a horribly early alarm 😅
They just answered that they extended the sale to 6 am CET
Doesn’t help if the checkout simply doesn’t work :D
Yeah that’s the problem
They just answered that they extended the sale to 6 am CET
What email did you use to contact them? And did they grant this to you in some way?
I just simply contacted them on Facebook and they sent me an email.
They just answered that they extended the sale to 6 am CET
Doesn’t help if the checkout simply doesn’t work :D
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