Sounds like you tried multiple trains in one go (that often does not work on ÖBB) and you did not add the Interrail/Eurail discount, or not for all persons. ÖBB only charge €13 per person. i did, but it looks like their software does not apply it under a certain age.Anyway, I want to appreciate raileurope.com for their ambition to make it user friendly. This is not, never has been and probably never will be the ambition of the ÖBB. Running (night) trains is their specialism.
And there is a Pass Cover Number Generator! I received the link from customer service:https://www.interrail.eu/en/book-reservations#/generatePassCoverNumberI call it a Pass number generator so the search feature of this forum can find it.
www.raileurope.com: mobile pass number or paper pass cover number needed, no booking fees. Click on "Add rail pass” and then look for your train. Better deal there! €52 instead of €58.
You can also book Frecciarossa reservations here: tickets.oebb.at: No pass (cover) number needed, no booking fees. Add the Interrail/Eurail discount and choose "One-way tickets” (NOT "Seat reservation only”). Only book one train at a time. It says€98.00Ticket for section only because I need two Frecciarossa’s to get through Italy that day I would pay another €98. And with ItaliaRail it will be €58 for this train and €58 for the second train in total it will definitely be cheaper to book through ItaliaRail. Hopefully EUrail customer service can supply me with the Order Numbers I need (asked them through chat that turned into an e-mail form).
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Indeed, there is a discount if you don’t reserve a private couchette. Without Interrail € 299,60 (non-flex) € 379,60 (semi-flex). With Interrail €299,60 (non-flex) and €179,60 (semi-flex). Which is weird, because the ‘better deal’ becomes cheaper. Certainly much better than the initial €499,90 !
Example : if you are 4 people with Interrail you need to select a compartment for 4 passengers, not a private compartment for up to 6 passengers. This is nothing new (but a bit confusing!). If you are 3 people and want a couchette compartment (over a triple sleeper) you’ll likely need to add a 4th ghost passenger. Oops, now I vaguely start to remember something. That is indeed what I did last time, I think... Although I don’t know how I found it out. Perhaps by carefully reading that page. I indeed booked for four. The system could see that also… I sometimes forget that Austria is a time travel into the 19th century. Also its charm, but easy to forget. No artificial intelligence, not even an intelligent webform. Just mimicking the paper based version as you could imagine existed in the 19th century…
That doesn't say anything about pass holder fares for private couchette compartments. The condition must be written somewhere I can only hope. But where? It is awkward if this is not clearly mentioned anywhere on the website, preferably during booking.It does advertise the comfort of a private couchette during booking. Without any fine print about Interrail pass holders.
Private couchette compartments on Nightjet don't have a pass fare. AFAIK that as always been the case. How did I travel the exact same route last year in a private couchette for €172,40 instead of €499,90 I wonder now. In high season even, instead of low season. Is that all because of the dynamic pricing?It could indeed be that I filled in the Interrail discount during the booking without realising that it did not even give a discount.On https://www.nightjet.com/en/buchung/tarifinformationen/interrail-eurail-paesse it says this though:Travelling through the night, our sleepers, couchette coaches and day coaches allow you to pass the night with sweet dreams. The next morning, you arrive fully recuperated and relaxed at your destination - right in the city centre. And you also save an overnight stay at a hotel.Please note that for each journey, a reservation fee must be paid for each pass holder. This fee includes breakfast in the couchette and sleeper cabin as well as the seat reservat
I think this is a real stinker. One of the benefits of a pass is the flexibility it offers, not penalising you for taking popular trains. Indeed, for us with an Interrail pass it only means we are paying for a reservation and not the ticket. That’s what I always understood. The ticket price might be dynamically priced as much as ÖBB likes it, but if you have an Interrail pass you are not supposed to notice any price difference. The price of a reservation is fixed. Except when you are too late and it is not possible to reserve anymore because the train is sold out. Then price does not go up, but you get a ‘sold out’ message.This is utterly confusing.I think I sit it out for a little longer to see if the ‘price of my reservation’ goes down and then I book my return trip. With customer service of ÖBB I will try to get a full refund of the first reservation I already bought and try again later to get a cheaper reservation.
I see discounts with Interrail, e.g. on 9 April. As usual, please mention your travel date, so people can check what's going on. Hm, with this ‘dynamic pricing’ that appears to be primitive I’d better not give my actual travel details as that might raise the price.But take for example this booking Stuttgart-Venice on 11 March 2024. With or without interrail, no difference, both are €424,90 for a private compartment.
Same here. I can’t activate the pass because I do not know exactly when I can travel. When I check the e-mail the passes came in and when I browse my account here at eurail.com I find no information that suggests that I need to do anything the next 6 weeks. Nevertheless, the e-mail said in the footer: This is a communication related to a purchased product. Please refer to the privacy statement for more information. and directly below that: You have received this email as we think it might be of use to you after browsing our website or placing an order with us. If you would prefer not to receive similar communications in the future, please unsubscribe. Which is sort of contradictory. If it is about a purchased product, the e-mail is not from a mailing list you can unsubscribe from, is it?
I just reported it to customer service, thanks. It received #486978 as number.
Thank you for the answer! I am relieved. What is the best way to give feedback to EUrail? Or are they already consciously struggling with this defect?
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