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Does my train change or only it's name? Confusing Eurail-schedule...

  • 29 June 2023
  • 5 replies
  • 108 views
rrustema
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Hi, 

When I check my journey end of July from Munich to Ancona with the NightJet all looks fine. With https://www.zugfinder.net/en/train-NJ_295 I see that there are no big delays usually. 

 

But when I check the schedule with the Rail Planner app or at https://www.eurail.com/en/plan-your-trip/eurail-timetable?ol=MUNCHEN+%28GERMANY%29&ov=008099999&dl=ANCONA+%28ITALY%29&dv=008307113&vl=&vv=&t=1690135200000&ar=false&rt=&tt=&mc=&mct=0 (which is the same I assume) then I see that the NJ40295 changes a little bit after midnight in the EN1295. But it also says ‘change trains’ in 36 minutes. 

I wonder, is it the same train standing still in the station for 36 minutes (A) or do we all have to get out to the platform and then a different train shows up where we all have to find our compartments? (B)

When I check bahn.de or nightjet.com or fahrplan.oebb.at all looks fine and the NightJet 40295 does not change for a bit. 

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Best answer by BrendanDB 29 June 2023, 22:48

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BrendanDB
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It's option A. The rail planner app is not the best, it sees the train number change as a different train, while it's actually the same train.

In doubt, always rely on the website of the operator (here ÖBB) or use www.bahn.com they always have the most up-to-date information. 

 

rrustema
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Thank you for the answer! I am relieved. What is the best way to give feedback to EUrail? Or are they already consciously struggling with this defect?

R
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You can contact customer service here:

https://eurail.zendesk.com/hc/en-001/requests/new

Or maybe @Camilo. can report this?

It's a bit strange because Munich-Ancona is train NJ295 for the entire route.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
rrustema
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I just reported it to customer service, thanks. It received #486978 as number.

Camilo.
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You can contact customer service here:

https://eurail.zendesk.com/hc/en-001/requests/new

Or maybe @Camilo. can report this?

It's a bit strange because Munich-Ancona is train NJ295 for the entire route.

I will report this, because indeed it is the same train number. I guess we are getting different data since the train splits in Villach towards Milano. 

Please note that I won't reply to any of my private messages at the moment. Thanks for your understanding

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