@Roelien Bucket contacting customer support is a complete waste of time, as is exporting error logs. I’ve sent them 30+ error logs and have not received a single response from the development team. Go the QR snapshot route and hope they fix things in the future.
Hi Sam For me the same problem. I can’t see any button ‘show my pass’ or any QR code. Even after restarting and updating. This way I can’t travel. What to do? Roelien @Roelien Bucket I’ve basically resorted to taking screenshots of every ticket whenever I can get them to show, as relying on the app when a conductor comes by is useless. All the conductors I’ve shown my screenshots to have accepted them so far...
@Nanja I have version 18.2.0 on an iPhone. I have sent multiple error logs to the application support email address but have not received a single response. I was just on a train and my tickets disappeared (again) after I’d used them 30 minutes previously at a train station. The app is basically unusable in its current state, I sincerely hope Eurail rolls out a fix very soon...
@Nanja when are you expecting a fix for this? The app is almost useless as it is now, QR barcodes only show up intermittently and it’s very frustrating to have to keep killing and restarting the app to try to get a QR to show. The whole point of paying for a Eurail pass and using an e-ticket is to avoid needing to go to the station every time you need a ticket. But with the poor reliability of the app, it’s almost not worth even using it.
I am having the same issues. Sometimes it works, sometimes it doesn’t. The app is basically useless unless you get your tickets many days ahead of time… One of the worst apps I have ever used. I hope Eurail fixes it soon.
@Katie I did, I ended up going to Gare du Nord this morning. It took about 15 minutes, I went to the SNCF boutique and they printed my tickets for me. The reservation I made did go through, I just never received my tickets. If I’d known I just could have gone to the station early before my train and printed my tickets, but I wasn’t sure that the reservation actually went through. So you could conceivably just go to the station early tomorrow and get them to print your tickets… NB: The Eurail support staff also responded to my email and attached my tickets to an email. But that was about 16 hours after I sent the request, and after I’d been to the station. If you’re traveling tomorrow I wouldn’t wait on the Eurail customer support to respond. A very hokey system. Good luck!
Does anyone know if there’s a phone number I can call to have this addressed? The emails I received from customer service said they will try to respond within four days, which obviously is going to be an issue given I’m traveling in 36 hours!
I did receive an email confirming the order, and it said that my e-tickets should be attached to that email. But there was just an invoice attached to the email, not the actual e-tickets.
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