There is no error if I am adding the train into My trip. Train was added and it seems added ok. But when I click on Show ticket in My pass, the ticket from the first train (morning train) is always shown instead of the current one. Meaning I never be able to show the ticket the second train (evening train). This is unacceptable in point of view. Indeed it is ok so far. I can show that my pass activated for that travel day. But it really make me nervous and not feeling good every time they check the ticket.
To be more clear I activated travel day today for the train ticket this morning and the generated ticket was ok. Now there is another train tonight that I have to take. It is not working anymore. Only the train in the morning is shown for the ticket. It is added to My trip but QR code from the morning train.
Hi Nat, I am trying to locate your message to Customer Support but I can't find it on the email address you used for your account. Did you perhaps use another email? If so please provide me with that one via a private message. rvdborgt, I have not seen such case before that a previous travel day is shown, but I will pass on this particular case to our development team. Just sent you my email. I am travelling in about an hour and I have the ticket from the morning train generated only. Please help.
Thank you for your reply. Yes, the travel has been activated even though the train and Qr code is not correct. I shown that activated day and added train to conductor too. Because his device detected that ticket is from the previous day. After couple minutes of nothing we can do he walked away. But some conductors are very strict so I may not this lucky again.I tested it and that’s ok for now. I just really hope that problem will not happen again.
Thanks for your reply. Yes that is the version I have installed. I already enable the logging. The question is still what can I do during ticket inspection. What is our workaround? We are traveling again this Tuesday 26 apr in the morning and also in evening. Will we face the same issue? This is so bad and troublesome.!! We have kids travelling with us and what if we are removed from Train or got fined. This problem could simply destroy our trip. At least now I think I will never buy interrail anymore anymore in the future. Damage to the trip plan is so high. This expensive pass should help the travel not creating more headaches. This is definitely blocking issue and not except-able. It is invalid tickets during traveling . So they must fix it immediately. And now nobody from customer service response to me yet.
I think you'll have to cancel the travel day on the 23rd and then activate the pass again with start date on the 22nd. You can cancel a travel day in My Pass: select the travel day and tap on "Cancel travel day”. There is no need to activate a travel day a long time in advance. The best is only to activate when you're absolutely certain of the date, because if you change plans and forget to cancel your travel day, then you loose it. A travel day can only be cancelled when it hasn't started yet. Anyway, Is it ok to just activate the pass on the first day to trave, in this case on the 22nd? Thank you.
How can I change ID number after activation? I need to travel already next week. You can only do that via customer service. Tell them what needs to be changed and when you need to travel. Thank you very much @rvdborgt it is good that I asked here first. I was my first time using an interrail. I have just contacted customer service but I am still very worried, how long will it take to fix this? I am travelling next Friday 22 APR. Should I cancel the travel day already?
Oh my...I have already activate with residence card ID, @rvdborgt How can I change ID number after activation? I need to travel already next week. Please help, thank you
Thank you @seewulf and @rvdborgt for your reply. I finally got my reservation done now. Eventually the best way for me is to make the booking via phone. Let me share my experiences. :) I tried to book via the ÖBB website and in the end there was a warning asking to accept that there are several compartments booking involved. So that's why I was afraid to continue. Decided to call. When I called ÖBB the first time, the first ÖBB customer service said she cannot look up for me whether we can stay in the same compartment or not when I make a booking with Interrail pass. Strange for me. But she cannot help me with the same compartment booking. I almost gave up my plan. So another day I called ÖBB the second time, now the second ÖBB customer service said the ÖBB website should book 4 of us in the same compartment and the warning I saw is general. I asked him to help me make a reservation anyway. Unfortunately he also struggled to make the reservation for me, because there was an error in t
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