Yesterday Mobile pass was not generating the ticket for the newly added train. We are family and are on travelling and yesterday was the second travel day so we need urgent support. I contacted https://eurail.zendesk.com/hc/en-001/requests/new and no answered yet. I checked this morning and the ticket is now generated correctly, strange, but I am still very concerned that will happen again. Is there anyone here to help?
Yesterday which was the second day of the travel days, I added another train to the pass. The train is also shown as added to ticket in my trip list. But old ticket from the very first travel day is shown instead in the pass when I trying to show ticket to conductor and it was always like that the whole day. Restart railplanner app does not help. Internet connection was fine. Yesterday we could not show the the valid ticket in the pass. Only the first day ticket which was in the past was shown. Of course the travel day counted correctly as 2.
How can I make sure this will not happen again? How can I test it? Can I simply add the future train now to test and safely remove it from the pass? This is very bad. Thank you!