If you book an Interrail reservation via Interrail or Belgian railways, then you have a valid reservation. If a reservation with "Pass Premium” is incorrect, then for a normal passenger there's no way to know. But your reservation looks OK. Belgian railways publish exact details here and the Pass prices look like this: (Paris-Aachen / Paris-Köln / Paris-Düsseldorf)It is not very helpful that Thalys invented both "Premium Pass” and "Pass Premium”. The former is a subscription that is only available between Brussels and Paris (that's why there are no reservation prices from Germany) and the latter is a Pass reservation in "Premium” class. I'd complain to Thalys about their ticket inspector's behaviour, ask if there was anything wrong with your reservation and ask what you should do next time when their staff say it's not valid. And I'd also pose the latter 2 questions to Interrail customer service and ask them at least a refund of your reservations and indeed for an extra travel day as
My opinion: The conductor has been absolutely right. Your reservation is a cheap reservation for the highest class available and is only valid with a Thalys PremiumPass, never with an InterRail pass. Regarding your booking, it seems that you simply did select the wrong pass. No error on the booking page. Sorry for you. Best wishes. Understood, why are B-Europe and Interrail itself selling these reservations then? I have chosen „Interrail Global Pass 1st Class“ when booking the reservation through B-Europe.Is my understanding correct that I can‘t travel by Thalys in 1st Class then? The reservations sold for Interrail Passes mean to be not valid in Thalys? Nowhere found this information. For Eurostar: if you book a reservation for 1st class you‘re only able to book Standard Premier but not Business Premier in general. Really easy handling, right? Why reservations for Thalys 1st class are being sold then? Just to make me as traveller upset and ashamed when I‘m in their trains?
I really feel sorry for you. In any case, Interrail will have to refund any extra costs you have because of this problem. Also look out for an update. I see version 23.1.0 for Android was released today, so there may be one coming for iPhone as well. That’s not your fault of course. Good to know regarding the refund of extra costs. Many thanks, I will look out for an update for sure.
This problem was supposed to be solved in version 23.0.1. Please enable error logging: More > Settings, at the bottom. Please contact customer service and supply all information you gave here. As a workaround, you could try to work with having only 1 journey per travel day in My Trip and My Pass at any given time: Add 1 journey to My Trip. Add that 1 journey to My Pass. When that journey is over, remove it from My Pass. Remove the one journey from My Trip (hold it and then select “Delete journey”). Add the next journey to My Trip. Etc. @Nanja @Leo it looks like this issue has not been solved yet. Thanks for your help but even this isn‘t working for me. As soon as I close the Rail Planner App my manual entry disappears and I‘m not able to add this journey into My Pass. I really not know how to travel to Switzerland tomorrow as I‘m sure that the ticket won‘t be accepted by SBB staff. Quite emberassing to be honest… I already contacted the Interrail Customer Service.
Which app version do you have? See More and scroll to the bottom. iPhone or Android? iPhone Version 23.0.1
I am working on trip planning with my iphone and app version 23.0.1. I added 4 of journeys under a travel day. After I turn off app and reopen it, only 1 or 2 journeys randomly left under the travel day. I tried my wife’s iphone with 23.0.1, it turned out the same result. It is not practical to keep either app or my phone active all year long. You claimed he issue has been resolved on 23.0.1, Please let me know why I am still experiencing the same troubles as stated. Thanks. I’m facing the same issue.Really upset about this Rail Planner app. I’m travelling tomorrow and don’t know what to do...
For example: If I take an ICE from Cologne to Bruxelles, I just found the pair of the border “Aachen Süd(Gr)=Welkenraedt(Gr)”. Do I have to add manually “Aachen Süd(Gr) - Belgium” or “Welkenraedt(Gr) - Belgium”? Where did you find "Welkenraedt(Gr) - Belgium”? The rail planner app mentions "Aachen Sued Grenze (Belgium)” e.g. if you open the train details. For each tariff border point, there is a single agreed name and in this case, it's Aachen Süd(Gr), as shown in the train details. In any case, I'd use a non-German one and be sure not to set the country to Germany. Just found this information re/ border stations in the internet. But anyway, I will ignore this information and use Aachen Süd. Where did you see the time at the border? I can’t see that information. For example for ICE 18 from Cologne to Bruxelles. I only see the departure time at Aachen Hbf. In the rail planner app, tap on the train number. I see the DB Navigator app doesn't show the time at t
If I add a journey manually, it’s required to enter the departure time as well for a virtual point on the border. How do I know when the border will be passed? Which time do I have to add? Good point. But I noticed that the DB Reiseauskunft mentions the time at the border, so I'd use that. So that means that I never need any additional ticket for any journey to France for example? Correct. You may need a reservation of course. That’s great news, thanks for that. Just spent 20€ for a return ticket from Karlsruhe to Strasbourg with my BahnCard 100 2 weeks ago. Great that this is not required. Where did you see the time at the border? I can’t see that information. For example for ICE 18 from Cologne to Bruxelles. I only see the departure time at Aachen Hbf.
The BahnCard 100 is the perfect addition to Interrail if you live in Germany. To avoid using inbound/outbound journeys in the mobile pass, start your journey on Interrail from the tariff border point. If that's a station (such as Basel Bad Bf or Salzburg Hbf) you that's easy; if it's a virtual point on the border (e.g. Emmerich(Gr) or Aachen Süd(Gr)), then you'll have to enter the trains crossing the border manually: Search for a journey in the planner. Scroll down to the bottom of the results. Tap on "Add it manually”. For example: If I take an ICE from Cologne to Bruxelles, I just found the pair of the border “Aachen Süd(Gr)=Welkenraedt(Gr)”. Do I have to add manually “Aachen Süd(Gr) - Belgium” or “Welkenraedt(Gr) - Belgium”?
The BahnCard 100 is the perfect addition to Interrail if you live in Germany. To avoid using inbound/outbound journeys in the mobile pass, start your journey on Interrail from the tariff border point. If that's a station (such as Basel Bad Bf or Salzburg Hbf) you that's easy; if it's a virtual point on the border (e.g. Emmerich(Gr) or Aachen Süd(Gr)), then you'll have to enter the trains crossing the border manually: Search for a journey in the planner. Scroll down to the bottom of the results. Tap on "Add it manually”. Thanks a lot for your quick reply. If I add a journey manually, it’s required to enter the departure time as well for a virtual point on the border. How do I know when the border will be passed? Which time do I have to add? So that means that I never need any additional ticket for any journey to France for example?
Happy to hear that I’m not the only one… I’m upset about this as I’m not able to book any reservation without this issue. I want to book Eurostar from Bruxelles to London return. I have a mobile pass so I have no Pass Cover Number. I already asked the support today and awaiting their answer.
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