I just want to say that I have just received the neccessary instructions for the cancellation. They were very late, but FORTUNATELY, SUCCESSFUL ... Thanks a lot!
My request is very urgent not because I am currently travelling but I do need the money for personal reasons. There are four of us travelling and because a personal matter we cannot travel. Then do explain that to customer service. Just saying it is urgent is not enough because people have very different opinions about what is urgent. I have told them but It is always a bot answering. It is so frustrating. I feel cheated 😞I have told them but It is always a bot answering
I do have a mobile pass and I bought It on this web Page. I did write the other day because I am really desperate as I have not received any help for weeks. When do you start travelling? Did you mention that to customer support? Requests are prioritised based mainly on this date: users currently travelling are most urgent, then users who will be travelling in the next few days and then the others. My request is very urgent not because I am currently travelling but I do need the money for personal reasons. There are four of us travelling and because a personal matter we cannot travel.
Do you have a mobile or paper pass? Where did you buy it? Did you open an issue with Customer Support the other day? I do have a mobile pass and I bought It on this web Page. I did write the other day because I am really desperate as I have not received any help for weeks.
I cannot understand how I have been waiting for several weeks and no one from Interrail has contacted me!!!
Thanks a lot
Thanks for tour response, but I have tried that so Many times and no answer with solution has been received. Always a bot and never a person.
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