I have exactly the same problem as @Stacy Reves Sandate but I can not see that you got any solution to the problem. Please help! I have connected the first travel day and trip to my mobile, where also my husband and childs mobile passes are registered. This worked fine, but when I try to add another journey the same day - the only option given for connection is Paper pass. Hi Sofi…..I never received a response from Eurail that answered this question, but I hope that I can be of assistance. I was able to figure it out after several hours--and the online tutorial was neither helpful nor correct in its direction when multiple travelers are linked on one device. The bottom line is that the tutorial mentions creating your trips and then linking them to your pass, which will not work electronically. You need to add the trips on to the initial trip for each traveler separately and activate travel days for each. Do NOT create separate trips and then attempt to link. I don’t have the app
I am having the same issue…..have reservations but only giving me the option to link to a paper pass from within the mobile app. My app is up to date. Have wasted 4 hours on this during my vacation today. Why only give the option of paper on a mobile platform????
Yes, I filled out the form and also attempted to reach someone using the chat feature. My concern is that reservations are nonrefundable--and I am not sure if they will be able to correct this issue with the dates. If they cannot, I will need to cancel and rebook another way. I am concerned that the birthdate will cause an issue when traveling across borders. I wish that I had not activated already….I was walking through the app directions step by step and put in the date of travel, thinking they would activate that day. Would there be a reason to deactivate now? I apologize if these questions are basic.
There is a problem with the system--it changed a birth day and year on 2 of the passes that I activated today. Very frustrating.
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