Topics started by Sebastian Emil Sørensen

7 Topics

Sebastian Emil Sørensen
Railly clever
Sebastian Emil SørensenRailly clever
asked in Eurail & Interrail Passes

Telephone Interrail

Hi, Is interrail planning to offer support by telephone in the near future? It seems impossible to find a telephone number, but it looks like it is has become mandatory to offer this kind of support. https://www.acm.nl/nl/verkoop-aan-consumenten/consumenten-informeren/bedrijfsgegevens-vermelden(And I think it has been missing in the past, especially in cases where immediate action is needed, such as when the tickets in the app suddenly don’t work.)  Kind regards,Sebastian Sørensen

1
M
9 months ago
Sebastian Emil Sørensen
Railly clever
Sebastian Emil SørensenRailly clever
asked in Train connections & reservations

Not able to add cross-border journey (Mobile Pass)

I’m planning on travelling from my own country towards another. However I don’t want to use the outbound trid. Instead I will travel with another subscription, that allows unlimited travel until the border.But it’s required to record the journeys? On the old interrail ticket it was possible to write something like “NL/BE Border”, but haven’t found a way to do this in the app. How do you do this? 😁An example could be the train from Rotterdam to Antwerp.Entering the last station in the Netherlands is no option. And there are no stations between the border and Antwerp. So entering the first Belgium station is no option as well.

6
R
Railmaster
1 year ago
Sebastian Emil Sørensen
Railly clever
Sebastian Emil SørensenRailly clever
asked in Eurail & Interrail Passes

Waiting for support

Hi, can support please answer my support requests sent via Facebook?I’ve been waiting for support since April 15th. And there’s also a request from April 23th.This takes way too long as I’m currently traveling, and there are some days where the Mobile Ticket didn’t work at all.

9
C
1 year ago
Sebastian Emil Sørensen
Railly clever
Sebastian Emil SørensenRailly clever
asked in Eurail & Interrail Passes

Denmark: valid in Lokaltog?

Hi, I am having a question regarding pass validity in Denmark. There are many side branches which are not operated by DSB or Arriva, e.g.Nakskov - Nykøbing F Køge - Faxe Ladeplads Holbæk - Nykøbing SjAnd many many more. Does anyone know if interrail is available on all these gray lines?   

2
M
Full steam ahead
1 year ago
Sebastian Emil Sørensen
Railly clever
Sebastian Emil SørensenRailly clever
asked in Eurail & Interrail Passes

Forced to use outbound journey with Interrail pass instead of my weekend subscription card

Hi,I wanted to travel out of the country with my NS Weekend Vrij Subscription Card, instead of using the outbound day.Had a long discussion about whether I had to use the outbound journey or not. The conductor said I had to use the outbound first, before using other tickets. So he actually forced me to use the outbound journey. He filled it in himself on my ticket, without asking me.As far as I know you can use the outbound day at any time, and choose to use other tickets instead. who was right here? I think it was unfair. I wanted to keep my outbound journey for another time, when my weekend subscription card is not valid.    

15
R
Railmaster
1 year ago
Sebastian Emil Sørensen
Railly clever
Sebastian Emil SørensenRailly clever
asked in Eurail & Interrail Passes

App update 23.1.1: All journeys disappeared

Hi, All previously entered journeys disappeared after installing update 23.1.11. Is this by design, or is it a bug? 

4
S
1 year ago
Sebastian Emil Sørensen
Railly clever
Sebastian Emil SørensenRailly clever
asked in Eurail & Interrail Passes

Mobile Pass does not work - Please contact me now

QR code is not showing up again. Also happened last week, and still waiting for support to answer. Could support please reply on Facebook asap, as I’m travelling right now?Want to switch to an old fashioned paper ticket at the next possible station. 

5
Marion
Full steam ahead
1 year ago
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