Hi there,12 days ago, I requested an exchange, but I did not get any respond yet, nor did I get refunded the money. I do not know how to get in contact with the service, so I decided to ask for help here. How long does it usually take till the money for an exchange is paid back? I don't want to look impatient. I just don't know how long it usually takes, so I don't know what time-range to expect before having the money back.Tanks in advance!
Hi, 4 months ago, I purchased a global 5-day in a month pass, but I would like to exchange it to a continuous pass. The site says I should first buy the new pass and then get in contact with the costumer service. I did not purchase the 5-day pass in PLUS, so if I would ask for a refund I would only get 85% back. Asking for exchange costs 15 euros, but my question was, when I ask for an exchange and buy the new pass, will I get paid back the full cost of the first pass (-15 euros) or will I only get the 85% back AND pay the 15 euros?
Don't be shy and let us know about your challenge.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.