We bought a Global Pass ORDER EU30624577 Placed on 16-05-2022 but couldn’t get a reservation on the train London to Paris so we only needed a one country pass. We followed the instructions and bought a second pass .. one country France ORDER EU30625244 Placed on 17-05-2022. We then asked customer service to refund the Global Pass as directed on the web site. We are already back from our trip but no refund on the Global Pass. Anyone know how long this should take or if we should be contacting Eurail another way?
I have sent an exchange request twice to customer service but have not received a response so I now have both a Global Pass and France pass. Will Customer service do the exchange as requested? First request was over a week ago. We travel in a couple of days and I don’t want the time to expire and not get the return.
we purchased 2 global pass first class tonight and then tried to book London St Pancras to Paris for May 31 .. none available May 30, 31 or June 1 .. this was the most expensive train on our trip and the pass doesn’t make sense if we cant get a seat. do we lose 15% to cancel same day as purchase? Am I doing something wrong with the reservation or is this something that happens a lot? This is the message I get iwhen trying to make the reservation ,,, Prices unavailableNo price results were found for this connection. It is possible that all pass holder seats are sold out. Please try searching for another connection or check 'More information' and try other ways to book this seat reservation. If no pass holder seats are available anymore you need to buy a separate full fare ticket to board.
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