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How long does it take to get a refund?

Susan Sweeney

We bought a Global Pass ORDER EU30624577 Placed on 16-05-2022 but couldn’t get a reservation on the train London to Paris so we only needed a one country pass. We followed the instructions and bought a second pass .. one country France ORDER EU30625244 Placed on 17-05-2022. We then asked customer service to refund the Global Pass as directed on the web site. We are already back from our trip but no refund on the Global Pass. Anyone know how long this should take or if we should be contacting Eurail another way?

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Best answer by Claudi. 26 July 2022, 09:48

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4 replies

M
Rank
Userlevel 7
Badge +5

No, noone will be able to tell.

What is rather obvious: serious staff shortage, not hardly be able to serve people in current problems and then these things come at the very end of it all.

G

Have had the same experience as Susan. We bought two 1st class One Country France passes on 06/25. It was not possible to make reservations on almost any combination of trains. Completely unnerved, I then returned the (unused passes) at the end of June and asked again by mail for a refund. On the Interrail page, the order is still listed as not canceled ! No reaction from support.
Probably I can write off the money - fraud !

A
Rank
Userlevel 7
Badge +9

@Girola 

Did you follow all the steps of the refund process?

https://www.interrail.eu/en/interrail-passes/ordering-info/refund-exchange-policy

 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
C
Userlevel 4
Badge +2

Our customer service team is currently dealing with an unprecedented high volume of traveler questions and requests which has slowed down our response rate terribly and we are truly sorry for this. In most cases you should be able to request a refund yourself by following the instructions over here. If you need further help from customer service, then we kindly ask your patience for just a little longer. 

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