I can’t proceed to checkout regarding buying the 50% continuous pass and I’m worried that the sale will end before I can buy my pass. Can anybody help me why this is going on?
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I have the same problem. I want to buy one continuous 1st class ticket for 2 months in the sale (<27, €366). I have been trying for over 30 minutes now on different devices, but I cannot move any product to my chart. What can I do? Thank you so much in advance!
They just answered that they extended the sale to 6 am CET
What email did you use to contact them? And did they grant this to you in some way?
They just answered that they extended the sale to 6 am CET
Doesn’t help if the checkout simply doesn’t work :D
They just answered that they extended the sale to 6 am CET
What email did you use to contact them? And did they grant this to you in some way?
I just simply contacted them on Facebook and they sent me an email.
They just answered that they extended the sale to 6 am CET
Doesn’t help if the checkout simply doesn’t work :D
Yeah that’s the problem
Yes, I have the same problem. I tried to reach them on Facebook, but I don't expect them to be working this late, so no reply yet. I noticed that the banner has been extended for a few more hours (as somebody here already said), but of course that is not really going to solve the issue if we can't buy anything in those extra hours. And 6am is quite early… Considering whether the best option is to stay up late or have a horribly early alarm 😅
Is the uk website the same thing? I bought my ticket from there because I panicked and now I’m worried it’s a different thing or that I got scammed..
Is the uk website the same thing? I bought my ticket from there because I panicked and now I’m worried it’s a different thing or that I got scammed..
Anyway they have extended the sale for 1 day on the UK website if anyone is brave enough to buy from there tomorrow :D
Same problem here
Same problem here...
Is the uk website the same thing? I bought my ticket from there because I panicked and now I’m worried it’s a different thing or that I got scammed..
i bought my Ticket there as well. Got the confirmation with the pass number, pasted it in the Rail Planner App and it worked…so i guess it‘s legit. Haven‘t activated it complety though as i‘m planning to travel later this year :D
A price so good it can’t be true! Great marketing ploy, you have to admit it.
Is the uk website the same thing? I bought my ticket from there because I panicked and now I’m worried it’s a different thing or that I got scammed..
i bought my Ticket there as well. Got the confirmation with the pass number, pasted it in the Rail Planner App and it worked…so i guess it‘s legit. Haven‘t activated it complet though as i‘m planning to travel later this year :D
I didn’t try to put it in the Rail Planner yet because I was afraid it’s gonna activate right away or smth and I’m also planning to travel later this year. So there is another step for the activating? I couldn’t find anywhere if it also works the next 11 months or not..
Userlevel 1
Is the uk website the same thing? I bought my ticket from there because I panicked and now I’m worried it’s a different thing or that I got scammed..
i bought my Ticket there as well. Got the confirmation with the pass number, pasted it in the Rail Planner App and it worked…so i guess it‘s legit. Haven‘t activated it complet though as i‘m planning to travel later this year :D
I didn’t try to put it in the Rail Planner yet because I was afraid it’s gonna activate right away or smth and I’m also planning to travel later this year. So there is another step for the activating? I couldn’t find anywhere if it also works the next 11 months or not..
no you can add it. activate later
I can’t proceed to checkout regarding buying the 50% continuous pass and was waiting for hours to complete the checkout multiple times. Customer support is not accessible, and it’s very disappointing experience overall
Same here :((
Is the uk website the same thing? I bought my ticket from there because I panicked and now I’m worried it’s a different thing or that I got scammed..
i bought my Ticket there as well. Got the confirmation with the pass number, pasted it in the Rail Planner App and it worked…so i guess it‘s legit. Haven‘t activated it complet though as i‘m planning to travel later this year :D
I didn’t try to put it in the Rail Planner yet because I was afraid it’s gonna activate right away or smth and I’m also planning to travel later this year. So there is another step for the activating? I couldn’t find anywhere if it also works the next 11 months or not..
no you can add it. activate later
Ahh thanks! I did it and now I can see I need to activate it by 10 Apr 2023
Sadly that website doesn’t work
I really hope they extend the sale time - here it expires in 1h
I had everything set up already and then my basket got got emptied and i couldnt follow through with my order :(
Having the same problem over here. I doubt that this will be fixed before the deadline of the promotion ends but hopefully this can be resolved by extending the deadline by a day.
Will anyone from the Interrail community respond? I called the German Railway, they do not feel responsible. I tried to buy via UK website, but failed (“you did not fill out all fields”… but I filled out all many times by many means. This is all backfiring now: What I thought to be a positive sign, even thought about first railway holidays since many decades, now turns to be a disaster. What a pity...
Same here… can’t proceed to checkout :((
I don´t have access to the site at all now. I get a forbidden http error 403 notification. Interrail please fix this or extend the time
Userlevel 7
+14
Will anyone from the Interrail community respond? I called the German Railway, they do not feel responsible. I tried to buy via UK website, but failed (“you did not fill out all fields”… but I filled out all many times by many means. This is all backfiring now: What I thought to be a positive sign, even thought about first railway holidays since many decades, now turns to be a disaster. What a pity...
The Community Supervisors are only online due standard office hours Monday to Friday. Customer Service is a own department and can be reached via Facebook,Twitter or this form https://eurail.zendesk.com/hc/en-001/requests/new
You wont get an answer today as they got a huge wave of Questions via all channels :/ and they have to priotise the Questions.
Userlevel 1
why dont they just restart the server??
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