Solved

Wrong country of residence

Show first post

46 replies

R
Rank
Userlevel 7
Badge +9

I have the same problem: the country of residence was autofilled based on my nationality.

I cannot reproduce that. The country of residence is always unselected, showing "select a country” when you first get to the traveller details step.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
A

I have unfortunately activated and used my pass on the first day but I am not able to use it anymore because the country of residence in my pass is the country that I wanted to travel in. :(

 

A
Rank
Userlevel 7
Badge +9

@kelbel1201 Did they change your country of residence after you activated your pass?

I have also problem of choosing wrong country of residence and I have activated my pass. I am still waiting a response from Customer Service.

I have read in the document where it says it is only possible to change pass details after activation through appsupport@interrail.eu but I did not get any reply yet in 3 days.

I have also mistakenly bought adult ticket since I was so close to becoming 28 years old and I also paid some extra but I have still a few months to become 28 years old. 

If the pass is NOT activated, then Customer Support can (=incorrect, see moderator note below) change the country of residence so you need to deactivate you pass.

You can contact Customer Support through this form:

 https://eurail.zendesk.com/hc/en-001/requests/new

Moderator note: In any case (activated or not) the country of residence cannot be changed, you'll need to request an exchange - see my reply above.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
A

@Cennet 

Ikametini Turkiye olarak belirleyebilirsin yoksa diger turlu almanyada rahat gezemezsin.

A

@kelbel1201 Did they change your country of residence after you activated your pass?

I have also problem of choosing wrong country of residence and I have activated my pass. I am still waiting a response from Customer Service.

I have also mistakenly bought adult ticket since I was so close to becoming 28 years old and I also paid some extra but I have still a few months to become 28 years old. 

Cennet 
Hello,I am residing in Turkey. But I came to Germany with the Erasmus program and I am living here until October 2022. My permanent residence is in Turkey. Right now, I will take advantage of the 50% discount of the interrail pass and buy a ticket where I can travel unlimited for a month. I will start my journey in Germany and finish it in Germany. Is this a problem? In the ticket information, it is said that there is only one right to go and one return to the country of residence. In this case, if I start from Germany, can I use it once in Germany? Do I have to start my trip from Turkey?
 

 

 

E

I have the same problem: the country of residence was autofilled based on my nationality. I need to begin my journey through the country of my nationality today. I’ve contacted Customer Support, and, since I work as journalist, I’ve contacted the press office too, but received no response so far. May I please ask you if there’s a way to get my request flagged and resolved today? 

Best,
Yegór Osipov-Gipsh

R
Rank
Userlevel 7
Badge +9

You will need to do a pass exchange, but if it's a paper pass, it's already too late to change or ask for a refund it, since your first day of validity would be today. If you bought it from Interrail, you can still ask customer service of course what the possibilities are but I'm not sure if there's much they can do. If you bought it from Deutsche Bahn, then go to the DB ticket office with your German proof of residency and see if they can do anything.

If you're not coming to Belgium, then there's not really a problem, as long as your name, birthdate and passport/ID card number match with what's on the pass.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Franziscahm

Hi - I bought a pass for me, my husband ant three children. Our first train leave in 18 hours and we just realised that the wrong country of residence (Belgium) is marked on our pass. My husband and three children are German citizens, I am a German resident. Is it possible to change our country of residence asap? Thank you! We need to catch a train at 6.20pm on Thursday the 24th of March, 2022 (I mean… today!!!)

N
Userlevel 7
Badge +8

Hi, unfortunately we can't update your country of residence after you've purchased the Pass. This can only be done by ordering a new Pass with the correct country of residence and requesting a refund for your old Pass (a Pass exchange).

Moderator note: this message has been modified

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
A

I also have the same problem 

I have not yet added an outbound journey but would like to do it soon! My country of residence is as Germany but I am here only for the winter

Is there a quick solution for the same?

seewulf
Rank
Userlevel 7
Badge +14

Via Twitter or Facebook i had always the fastest contact to the Customer Service :)

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
Mathias

Hello , i have exactly the same issue. I did a booking for my girlfriend and myself and her residence is not correct. I emailed the customer service two weeks ago and im still waiting for an answer. We are traveling in 5 days , Can you please help ? Thanks

K

Thank you Nanja.

N
Userlevel 7
Badge +8

Hi, it has been flagged. They will get back to you today, at the soonest possible moment. Cheers, 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
K

Hello,

I have the same problem (wrong country of residence on Pass) and I sent a message to customer service, using the above link, a week ago but I still haven’t received help. I will be traveling in France, my supposed “country of residence” soon and I don’t know what to do if I cannot use my pass to travel there!

Kelly

N
Userlevel 7
Badge +8

Hi Mikael, we do not have a phonenumber. You can get in touch with our Customer Support by submitting your question here. 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
M

Hello,

 

Is there a direct number we can call?

N
Userlevel 7
Badge +8

Unfortunately it can't be changed

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
B

Thanks Nanja for your fast answer.

I am a bit confused because Germany is not my country of residence even though I have to pay for all the trips, when crossing the border to Germany - i pay for a trip that should have been for free…

Is there really no chance to change it?

N
Userlevel 7
Badge +8

Hi, if you have entered the number of your German ID in the check out, this is the one showing on your Pass as your country of residence. 

Unfortunately we can't update your country of residence after you've purchased the Pass. This can only be done by ordering a new Pass with the correct country of residence and requesting a refund for your old Pass (a Pass exchange).

If you have already used your inbound and outbound trip for travel in Germany, you will need to purchase point-to-point tickets for the rest of the trips in Germany. Enjoy the rest of your trip :relaxed:

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.

Reply


Terms and Conditions & Privacy PolicyCookie settings