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Wrong country of residence

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You will need to do a pass exchange, but if it's a paper pass, it's already too late to change or ask for a refund it, since your first day of validity would be today. If you bought it from Interrail, you can still ask customer service of course what the possibilities are but I'm not sure if there's much they can do. If you bought it from Deutsche Bahn, then go to the DB ticket office with your German proof of residency and see if they can do anything.

If you're not coming to Belgium, then there's not really a problem, as long as your name, birthdate and passport/ID card number match with what's on the pass.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Cennet 
Hello,I am residing in Turkey. But I came to Germany with the Erasmus program and I am living here until October 2022. My permanent residence is in Turkey. Right now, I will take advantage of the 50% discount of the interrail pass and buy a ticket where I can travel unlimited for a month. I will start my journey in Germany and finish it in Germany. Is this a problem? In the ticket information, it is said that there is only one right to go and one return to the country of residence. In this case, if I start from Germany, can I use it once in Germany? Do I have to start my trip from Turkey?
 

 

 

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@Cengizhan Bektas 

Did you contact Customer Support through this form and ask for help? Did you write clearly what date you plan to start travelling,

https://eurail.zendesk.com/hc/en-001/requests/new

Customer Support is currently overloaded with request so it is important to let Customer Support know what date your travel will start so that they can prioritise your request correctly.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
Quentin Hamard

Hello,

I have the same problem: I have a French ID card but I live in Belgium. I would like to change my country of residence from France to Belgium. My pass is not activated and it's a mobile pass.

I have send a request few days ago (request number 222424), with the details and my proof of residence in Belgium. But my request have been closed and they say that it's not possible to change my country! It's totally unfair that some people can change their country of residence and other not! I hope that my problem will be solved !

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Hello,

I have the same problem: I have a French ID card but I live in Belgium. I would like to change my country of residence from France to Belgium. My pass is not activated and it's a mobile pass.

I have send a request few days ago (request number 222424), with the details and my proof of residence in Belgium. But my request have been closed and they say that it's not possible to change my country! It's totally unfair that some people can change their country of residence and other not! I hope that my problem will be solved !

If you get the reply that they will not make a change then you need to make an exchange of your pass. That will cost 15 EUR. Making an exchange is the normal procedure when the country of residence is wrong.

You find information about how to make the exchange in your Interrail account under the order overview. 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
Cengizhan Bektas

@Cengizhan Bektas

Did you contact Customer Support through this form and ask for help? Did you write clearly what date you plan to start travelling,

https://eurail.zendesk.com/hc/en-001/requests/new

Customer Support is currently overloaded with request so it is important to let Customer Support know what date your travel will start so that they can prioritise your request correctly.

Yes, i did it twice! First one was one month ago even i was really clearly i didnt get any feedback yet. 

Elif Ercan

Hi, we want to change our country of residence, since we have stated the wrong country in the purchase. We have not activated the ticket yet so it should be possible due to your statement above. But your customer service says that it is not possible. Can you please assist? Many thanks and regards, Elif

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Hi, we want to change our country of residence, since we have stated the wrong country in the purchase. We have not activated the ticket yet so it should be possible due to your statement above. But your customer service says that it is not possible. Can you please assist? Many thanks and regards, Elif

 

The interrail representatives here have made it clear that the only option they allow for these situations is to exchange a pass for a new one. This can be done with non-activated passes for a fee of €15, details given here https://www.interrail.eu/en/interrail-passes/ordering-info/refund-exchange-policy

The exception to this being promotional passes sold with no refund/exchange conditions which would be stated in the purchase receipt e-mailed to you.

E

I have the same problem: the country of residence was autofilled based on my nationality. I need to begin my journey through the country of my nationality today. I’ve contacted Customer Support, and, since I work as journalist, I’ve contacted the press office too, but received no response so far. May I please ask you if there’s a way to get my request flagged and resolved today? 

Best,
Yegór Osipov-Gipsh

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@Cengizhan Bektas

 

Yes, i did it twice! First one was one month ago even i was really clearly i didnt get any feedback yet. 

@Cengizhan Bektas Then I would say that you need to fill in the form again and be very clear about what day you plan to start travelling. Also mention that you have contacted Customer Support earlier.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
Cengizhan Bektas

@Cengizhan Bektas

 

Yes, i did it twice! First one was one month ago even i was really clearly i didnt get any feedback yet. 

@Cengizhan Bektas Then I would say that you need to fill in the form again and be very clear about what day you plan to start travelling. Also mention that you have contacted Customer Support earlier.

Yestersay i have send a new request. I also mentioned that i send a request one month ago and that i plan to start my trip really soon. Why is there no opportunity to change the residence inside the app? 

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Yestersay i have send a new request. I also mentioned that i send a request one month ago and that i plan to start my trip really soon. Why is there no opportunity to change the residence inside the app? 

Ok. Then you'll have to wait for Customer Support to get back to you.

I guess that the reason for not letting people change the country of residence is that there would be a bigger risk that people are untruthful about their home country as they want to be able to travel for free during more than 2 days in their own country. 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
K

Hello,

I have the same problem (wrong country of residence on Pass) and I sent a message to customer service, using the above link, a week ago but I still haven’t received help. I will be traveling in France, my supposed “country of residence” soon and I don’t know what to do if I cannot use my pass to travel there!

Kelly

A

Hi,

I emailed customer support about this and they told me I can’t change the country of residence after purchasing the pass. But others were able to change that, so I’m not quite sure what to do about it. 

R
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I emailed customer support about this and they told me I can’t change the country of residence after purchasing the pass. But others were able to change that, so I’m not quite sure what to do about it. 

We know they can (or at least could), so it seems to be policy and not a technical limitation.

Can you provide proof of residency? In that case, what does customer service say when confronted with the misleading information that the website presents during the checkout? See my comments here:

 

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
L

Hi, I have the same problem and contacted costumer support two weeks ago! I plant to make my first trip tomorrow! Is there any way to get a reply? 😅

Thank you!!

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@Nanja 

When will the misleading text on the “Traveller details” page of the checkout be corrected?

I don’t think it is fair that people who are misled by this text should have to pay extra costs.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Cengizhan Bektas

 

 

Yestersay i have send a new request. I also mentioned that i send a request one month ago and that i plan to start my trip really soon. Why is there no opportunity to change the residence inside the app? 

Ok. Then you'll have to wait for Customer Support to get back to you.

I guess that the reason for not letting people change the country of residence themselves is that there would be a bigger risk that people are untruthful about their home country as they want to be able to travel for free during more than 2 days in their own country. 

Hey again... is there a way to speed up the process? Can u redirect my requeat directly to the customer support. I am free now and cant travel because of this and dont want to waste any time...

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@lisanne12345

I suggest that you try to log into the request database to see if there is a request logged for your email address. If there is no request for your email address, you need to enter a new request. If you enter a new request, say that you are currently travelling. 

Use this link to come to the request database.

https://eurail.zendesk.com/hc/en-001/requests/new

Click "Sign in" in the upper right corner.

 

Enter your email address and Click " Get a password".

If the system doesn't recognise your email address, then there is no request registered and you need to go back to the start screen and enter a request.

If you get a password, you can then log in and look at the status of your request.

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Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
Viljami Laakkonen

Hello! My country of residence is wrong. I am starting my interrail in two weeks. Is it able to change it as fast as possible before that? I have a digital ticket and I haven't activated my pass yet!

L

Thank you @AnnaB , for the explanation! I see my request with status ‘Open’ (username = ‘Lisannedeweert2006’). I really hope it will be looked at soon!

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