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12275 Topics
flycatcher
Full steam ahead
flycatcherFull steam ahead
posted in Eurail & Interrail Passes
Mobile Pass reservation: replacement cover pass number validity

When booking reservations with a mobile pass the pass code number is printed on the reservation form, in view of this are substitute (paper) cover pass numbers valid when used with mobile passes? 

654
flycatcher
Full steam ahead
2 years ago
Carol Brejnak
Carol BrejnakRail rookie
asked in Eurail & Interrail Passes
Public transport between stations covered?

I am booking a train trip from Paris to Bruges. It says we have to travel by public transport between stations. Does Eurail handle that? Do we need to find our own? Will we need a bus pass in addition to our Eurail pass. We are senior citizens and I’m worried we’ll miss our second train.

8734
M
Full steam ahead
2 years ago
TanjavE
TanjavERight on track
asked in Train connections & reservations
Seat reservations without journeys in the app

Hey everyone!I have some problems with booking a trip from Arnhem Centraal (Netherlands) to Verona Porta Nuova on 14/04/2022. I actually need to be there before 21.00 to check into my hostel. I thought I booked a trip already, but now I can't find it in the app anymore. So, I made other seat reservations, but these are not in the interrail app. So, I can't make a journey in the app and add it to my pass. Is it possible that some seat reservations are available when booking, but are not available in the interrail app?  

1387
TanjavE
2 years ago
Sophia Mitte
Sophia MitteNew aboard
asked in Eurail & Interrail Passes
Is it possible to book an additional travelday during the trip spontaneously?

Hello, I have question about the global pass. Is it possible to book an additional travelday during the trip spontaneously?

411
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Railly clever
2 years ago
R
rustiemaiRail rookie
asked in Eurail & Interrail Passes
Mobile pass not working; my trips are not staying loaded. What should I do?

I have a iPhone 13 max pro.  It’s running on iOS 15.4.1 and up to date.   The Eurail app is on 23.0 update.   my trips are not staying loaded on my phone when I close out of the app.   I am traveling next week.   What should I do 

873
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Railmaster
2 years ago
I
Isabel Wright-SmithRight on track
asked in Eurail & Interrail Passes
Interrail App is deleting journeys when I add them to My Pass

My App is completely stuffing up!!! Firstly, I am unable to view all my Saved Journey’s in My Trip. Sometimes I will save a journey, and then when I go to view it, it is not there!!Secondly, when I try to book a journey and add it to My Pass, it will add it initially, then later when I check it has completely disappeared!! I am using a Flexi Pass, and it is almost impossible to add 2 journeys to one travel day, as either one of the journey’s always keeps disappearing. This is very very frustrating as I don’t have a valid ticket for the trains I need to catch TOMORROW!!!! I need help ASAP, I will be unable to travel tomorrow if this is not fixed URGENTLY. 

108521
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Railmaster
2 years ago
Kira
KiraRail rookie
posted in Train connections & reservations
Travel with pets

 I have a cat and a dog, I plan to travel from Turkey to Bulgaria in the summer. can I buy a ticket at the train station? do I have to buy all the seats in the compartment? the cat is in a carrier, and my dog is big without a cage.

5864
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Railmaster
2 years ago
J
JulieFRNew aboard
asked in Eurail & Interrail Passes
Identity card or passport ?

So I’m a french citizen and I’m planning to travel to Istanbul this summer. The problem is I don’t have a passport, only the french identity card. I saw that you can go to Turkey with only the identity card but I was wondering if it is better with a passport, or if the customs officers are going to bother me because of it ? Should I start making a passport ? (The plan is to go from France to Germany then Croatia, Hungary, Romania and finally Turkey). Thank you in advance.

3963
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Railmaster
2 years ago
K
kingmathers313New aboard
posted in Train connections & reservations
Pass cover number for mobile pass

Hello,I am looking for my pass cover number to make a seat reservation. I booked my interrail ticket yesterday and I found out that you need to make a seat reservation for the eurostar either on the interrail/eurorail website (apparently currently not working) or with b-europe. b-europe requires my pass cover number which I do not have (mobile pass). I wrote an email and initiated the chat support bot to get my pass cover number but to no avail so far (1 work day).Is there a telephone support? I need my pass cover number urgently to complete my booking, I am afraid seats will be taken if this takes much longer.

1533
E
2 years ago
H
Hanneke12New aboard
posted in Train connections & reservations
Lissabon-Madrid. When will there be a direct train?

Hallo! Is iemand bekend met wanneer je weer van Lissabon naar Madrid kunt reizen?

351
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Railmaster
2 years ago
A
AstouRight on track
asked in Train connections & reservations
My trip to Venice: seat reservation. Unclear if it is required and it doe not show up in the App.

Dear Intervall team,I have a question concerning my trip to Venice. I will take the train the 14th of April from Berlin to Venice. Departure time from Berlin is 7:37h. Arrival time is 23h50 in St. Lucia (Venice). The Interrail homepage says that I have to book reservations for this trip. I called the Deutsche Bahn and asked them. They informed me that for none of these trains a reservation is actually necessary, but optional. I would be greatful if you could answer me regarding this matter, as the trip moves closer.Also, unfortunately the trip does not appear in the Application. So I ask myself how am I supposed to add this trip when its not in the App? (I have a mobile pass). In general, the planning with your homepage is really complicated as the informations concerning the trips are often not correct. Up to date information is only on the homepage of the deutsche bahn. Unfortunately, as a customer it is also not possible to talk to someone of your team via phone in a more direct way

69416
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Railmaster
2 years ago
Mark Mangham
Mark ManghamNew aboard
asked in Eurail & Interrail Passes
How far in advance can I reserve seats on trains in Italy - can I do it in the app?

Hi - how far in advance can I reserve seats on trains in Italy - can I do it in the app? I can see orange text telling me to do but not how!

1031
R
Railmaster
2 years ago
K
Klara TangNew aboard
posted in Eurail & Interrail Passes
Trouble connecting paper pass to the app 'Rail Planner'

Hi :) I have problems connecting my paper interrail pass to the app Rail Planner. I just follow the instructions but it says that my pass cover number is incorrect. I have used the number at the back and I am sure that I have used the correct number. Anyone that has had the same problem with the app?  

1141
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Railmaster
2 years ago
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Elena66666Right on track
asked in Eurail & Interrail Passes
DiscoverEU: Problem with application

Hello, with my boyfriend we won an interrail pass, and we want to plan trip but we have a problem with the application When we make a research about the same journey, we don’t have the same results. We made a research for the journey Strasbourg-Wien (Austria) un august, and I get a lot of results (free and paid journey) but on his phone he doesn’t get the  same results as me, he only have paid journey. We don’t understand what is the problem here 

5838
E
2 years ago
T
thoNew aboard
asked in Eurail & Interrail Passes
Do I have to use one for the outward journey and one for the return journey of the seven travel days or are they extra?

Hello together!I want to make a trip with Interrail in the summer and want to take the Global Pass with 7 travel days. One question I have is how the trains are regulated to get to the foreign country and to get back to the home country at the end. Do I have to use one for the outward journey and one for the return journey of the seven travel days or are they extra? So then seven travel days plus two extra for the trip abroad and in the home country.Thank you!

1312
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Railmaster
2 years ago
P
perevodchykRail rookie
asked in Train connections & reservations
Mobile Pass and night trains. Can I book a sleeping compartment and is it paper or e-ticket?

Can I book a place in a sleeping compartment if I have a mobile pass? Do I get a paper or an electronic confirmation? Do I need to print it?

8337
L
2 years ago
Cloud Craycraft
Cloud CraycraftRail rookie
asked in Eurail & Interrail Passes
Edit traveler info on Mobile Global Pass

I need help editing my son's date of birth and other information on his mobile pass. I have not activated it yet.  Ive sent in 2 requests with no response. Can some one assist me please?

1755
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Railmaster
2 years ago
Aisling Irwin
Full steam ahead
Aisling IrwinFull steam ahead
posted in Train connections & reservations
Seat reservations Milano Centrale - Firenze S.M.N. How to book?

Hi!  I need to make a seat reservation for Milano Centrale - Firenze S.M.N on 21/04/22 for 2 adults. Is there a way to book just seats on TreinItalia? I can’t get the Interrail one to work. Also when I look the journey up on TI it only gives me the whole ticket price. I can’t see an option to choose Seat OnlyThe app says you only need a seat reservation for the first leg of the journey and then change at Pisa Centrale. are there any other companies for Italian trains to book seat only reservations? Any help would be great! 

69517
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Railmaster
2 years ago
B
Keeps calm and carries on
barbelouilleKeeps calm and carries on
asked in Train connections & reservations
Ouverture des reservations

Bonjour tout le monde, A quel moment les reservations pour le mois d octobre s ouvrent elles, pour aller en Europe Centrale ? Sachant que pour aller Berlin, c est deja le cas. Merci a tous

181
R
Railmaster
2 years ago
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Lolo74Right on track
asked in Eurail & Interrail Passes
Booking a berth in SJ night train

Hello,I am interested in booking a berth in sleeping car 2 Class in the night train from Stockholm to Narvik managed by the rail operator SJ.From the Rail Planner App, I can only book a seat and not a berth, see attached. Do you know if I can book a berth by using my Interail Global Pass ? If you do, how can I proceed please ?Thanks in advance for your help. 

3041
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Railmaster
2 years ago
B
Balbu3New aboard
asked in Eurail & Interrail Passes
Trips in country of origin

For a trip to be in my country of origin does it have to start and end at it? If the trip starts at my country of origin and ends in another country does it count as a normal travel day?I want to go from Seville to Barcelona on day 1 and Barcelona Paris on day 2. Does the 2nd day count as trip in the country of origin (Spain) ? 

922
M
Full steam ahead
2 years ago
C
chanthamRight on track
asked in Train connections & reservations
Milan to Paris Train

I am trying to book 3 seats from Milan to Paris on 11 May 6am, first class seats with my eurail pass. However, the price is so expensive at 141€ on the eurail website, so i decided to compare with SNCF. But I am unable to book with SNCF as I am not sure how to add my eurail pass, how do i go about this? 

6773
M
Full steam ahead
2 years ago
A
ad34kNew aboard
posted in Travelling by train
Flying, border control, and COVID

Hi allSorry if this quesetion is silly but its my (19M) first big solo trip and its also my first time interrailing. I have a question about border control + COVIDWhen starting my journey ill actually be flying to my first destination (Sevilla) from England. My last destination will be 7 weeks later in Amsterdam and then I will fly home again. Will I have any problems at border control in the airport when they see I landed in Spain and was just chilling in Europe for 2 months and then ended up in Amsterdam to fly back? I assume my passport wont get stamped between countries when using a train so Im concerned I’ll experience problems trying to get home. Also nothing to worry about with Brexit , right? How early before departing a country / city shall i check covid requirements? Is it necessary to check when travelling in country (e.g: Madrid to Barcelona?)

3133
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Full steam ahead
2 years ago
E
ErqiRight on track
asked in Train connections & reservations
Train in italy

I bought interrail global pass, can i use Frecciarossa train ?? My journey from german-italy, there is 2 times transit and one journey use frecciarossa train and the train show in 'interrail app' but i read only train with partner we can use, but frecciarossa is no partner with interrail. So anyone can explain this ?

632
M
Full steam ahead
2 years ago
H
hanalei221Rail rookie
asked in Train connections & reservations
Seat reservation digital and not on paper

Hello,I want to book a seat reservation but I can only get it via post. Why is that? When I am already on my way there is no chance to get this ticket when they only send on paper with the post.Thank you for answers.

3096
R
Railmaster
2 years ago
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