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12177 Topics
K
KevinLintomRight on track
asked in Eurail & Interrail Passes
How to remove the inbound/outbound trip due to an unavailable connection?

Hello! I have messaged support but not sure if they will get back in time. My girlfriend and I live in Sweden. We are currently on the train going home from the UK and are on the Hamburg to Copenhagen leg where we are planning on staying overnight. Tomorrow (4 April) we are planning to take an SJ train to Stockholm via Malmö. We have already booked seat reservations for the trains tomorrow. The InterRail app thinks that we are using an inbound today (3 April) despite ending in Copenhagen. I believe this is because we originally planned to go to Stockholm today but had to change as SJ has no available seats for reservation. When trying to add trips for tomorrow (and yes, we have anothe travel day) it comes up with the error that we have no outbound/inbound journies left. This is despite neither the My Trip nor My Plan section having any inbound trips selected or refering to Sweden. So now we are not sure how long we will be in Copenhagen for and whether we will be able to take the train

11
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Railmaster
2 years ago
E
etilanderRail rookie
asked in Eurail & Interrail Passes
Got sick during my trip. Can I continue my trip later?

I got sick during my DiscoverEU trip 😭😭 And when I get sick I am always sick for at least two weeks so I'll basically miss the rest of my trip. Is there any way I could continue my trip later? I still have 4 travel days left.

5
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Railmaster
2 years ago
P
phytengRail rookie
asked in Train connections & reservations
Lyon to Paris

I need to book seat reservation for 2 person travelling from Lyon to Paris on 19Jun22 on the 534PM train, can someone tell me if there are still seats available for Eurail pass holders? I want to be sure before proceeding to buy the Eurail pass. Thank you!  

2
P
2 years ago
B
Keeps calm and carries on
btravelKeeps calm and carries on
asked in Train connections & reservations
Cant find departure station

I’m trying to book seat reservations for our global Eurail pass and cannot find the train I’m trying to book on the website. There seem to be no trains departing from Brussels midi station.  This is so frustrating. Am I doing something wrong? 

2
B
Keeps calm and carries on
2 years ago
H
HillibellaNew aboard
asked in Eurail & Interrail Passes
amount of travelling hours a month

Hello, i would like to use overnight trains to travel from Lisbon (Portugal) to (Leipzig). I wanted to use the interrailpass where yiu have for days in a month. Since i want to travel over nigth. My question is: Does an overnight train count as two or one day of travveling in the pass?

2
M
Full steam ahead
2 years ago
Ana Carolina Silva
Ana Carolina SilvaNew aboard
asked in Train connections & reservations
Help to book a seat reservation

Hi, I’m going to do an internal next week and I’m trying to book a seat reservation from Nîmes to Barcelona on the website. But I can’t finish the reservation because it says that can’t deliver, but I tried many different countries and it always says that. Can someone help me?

3
M
Full steam ahead
2 years ago
SILVIA
SILVIARail rookie
posted in Train connections & reservations
Connection between trains

I want to book a train from Paris to Bruges, and it tells me that I have to connect with another train, however it only indicates 5min for the change if the change can be made in 5min

3
M
Full steam ahead
2 years ago
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plaisaebRight on track
posted in Eurail & Interrail Passes
Eurail's performance in real emergency situations

What experiences have people had with the mobile app in emergency situations?

8
P
2 years ago
T
travel_123Rail rookie
asked in Train connections & reservations
How to book a FR/ES reservation if the app says "Book at major train stations"

Hello community,I recently purchased an Interrail Global Pass in order to travel to France and Spain next week. My country of residence is Germany.  I’m planning to travel from Strasbourg to Barcelona on Wednesday. I have to book two reservations for that tour: One for Strasbourg-Lyon (1) and one for Lyon-Barcelona (2). When I click “How and when to book” in the app it brings me to the “Seat reservations” screen where it only says: “Book at major train stations”  What does that mean? I actually want to book my reservation right now in order to have a smooth travel without any hassle. The exact same message applies for my tour from Barcelona to Paris on Friday and for the tour from Paris to Berlin the day after.May you please advise how to handle that? My goal is to get my reservations done right now.

1
Angelo
Railmaster
2 years ago
Y
yann.mRight on track
asked in Eurail & Interrail Passes
Cancelling an inbound trip the same day because of train problems

Hi community,I am using my last inbound/outbound trip to go back to Germany from the Netherlands today but, unfortunately, a problem has stopped all train traffic in the Netherlands. I know I can't cancel that specific trip the same day but if I had no choice but to go tomorrow, how would it work ?Thanks for your answers

9
Y
2 years ago
AMBur
AMBurNew aboard
asked in Train connections & reservations
How do I book tickets if the app doesn’t work? Can I use the pass in a railway station ?

How do I book tickets if the app doesn’t work?  Can I use the pass in a railway station ? 

1
R
Railmaster
2 years ago
Bren Magis
Bren MagisRail rookie
posted in Train connections & reservations
We need reservation tickets Rome- Salerno - Naples. They don't show up in the App yet.

I need to book the tickets from Rome to Salerno and from Salerno to Naples for June 13 and 17 respectively. They don't show up in your app yet. I sent you multiple emails and I have no answer yet. You incorrectly informed me that I could buy them through Italiarail, a service that they don´t provided since 2021. The schedules are already available in other providers apps but not in your app. I bought the eurail pass to simplify my trip and I can't finish buying hotels and flights because you don't update the app. It is a month and a half left to my trip and you haven't charged the trips yet. I need an answer and solution!

4
Bren Magis
2 years ago
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BugsBunny2022New aboard
asked in Eurail & Interrail Passes
Reservations and costs of sleepers eurail/interail price promise

So looking at a 10 day pass and i see the price should be the same for eurail or interrail, however one has 10% off and the other doesn't.no on a 1st class for 2 over 10 days in two month the difference of 90 euros roughly.we are UK residents and confused as hell as to which ones we can and cant book and that the price match appears to be untrue it worries us. Looking at July to go away and there are a couple of over night travles where a sleeper seems like a good idea, what sort of cost can we expect on routes  route 1 Milan Central - Salernoroute 2 Roma Termini - VeniceRoute 3 Venice - Vienna what sort of facilities can we expect first or second class?

2
M
Full steam ahead
2 years ago
PeterA888
Keeps calm and carries on
PeterA888Keeps calm and carries on
asked in Train connections & reservations
Eurostar - other than payment confirmation I can't find any details

I have booked a Eurostar trip St Pancras to Lille and paid the seat reservation supplement but I other than a payment confirmation I cannot find details of the seat reservation? 

5
PeterA888
Keeps calm and carries on
2 years ago
F
freekramaekersRight on track
asked in Train connections & reservations
Seat reservations Italy: some are missing

I received my seat reservations for the trip in Italy ( 8 pers), but several are missing and others are 3 or 5 times included. What can I do?

2
F
2 years ago
T
TravellingMan63Rail rookie
asked in Train connections & reservations
Reserve Seats

We are planning to do a Rail tour of Europe starting in June 2023 from the UK.Even though our plan is to travel first class where possible it still works out slightly cheaper to use the Interrail pass.My question is how do you reserve seats on High speed/Night trains. Quite a few of the high speed trains don’t seem to show on the Interrail planner for some reason. Do you have to go on each train company’s website to reserve seats ? This would be a logistical nightmare.For example we plan to Travel from Geneva to Florence (via Milan) on the High speed network (Travel time 6hr 25 mins) but these trains don’t show on the Interrail planner.It’s all quite baffling….I’m beginning to wonder if it will be easier just to book the trains ourselves and not use the Interrail pass after all.Any suggestions would be greatly appreciated.

5
M
Full steam ahead
2 years ago
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Full steam ahead
cruzlartigautmdFull steam ahead
asked in Eurail & Interrail Passes
Exchange/refund

Hi! I bought a global pass for 7 travel days in 1 month but later realized I only needed 5 days. I bought the second one and requested the exchange (refund of the first one). The confirmation email stated I would hear back in 48 hrs. I didn’t hear from them and for the past week I’ve emailed several times and even chatted and messaged through Facebook.  I don’t know how else to contact them. Both passes are unused and not yet activated. I purchased the plus feature to make them 100% refundable. Requesting refund for the original 7 day global pass EU30412802. Would like to keep the 5 day pass. Please help. Maria 

2
C
Full steam ahead
2 years ago
W
wasserherzogNew aboard
asked in Eurail & Interrail Passes
Travelling with which pass

Hello everyone,I was wondering which pass to choose. There is the Global and the One-Country-pass and I do not quite get the difference between these two. Can I travel in several countries with the Global-Pass in Europe?Can I travel with sleeper-trains with that pass?Can I travel from my home country to my destination in another country and back with the one-country-pass?Thanks a lot for your help!

2
M
Full steam ahead
2 years ago
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Roman34Rail rookie
asked in Train connections & reservations
Reservation unavailable - Paris - Zurich

I’m trying to book on the 12:22 from Paris to Zurich on the 4th July 2022, on the interrail site it says “Reservation Unavailable”, but on the TGV/SNCF website it states there are seats available to book.  Any idea why I can’t reserve the seats?  If I bought tickets through TGV direct could I be reimbursed the ticket price? 

3
M
Full steam ahead
2 years ago
elliejanel
Full steam ahead
elliejanelFull steam ahead
posted in Eurail & Interrail Passes
Are the regional trains included in the interrail pass/ does 1 train journey on the regional train count as 1 travel day?

Hi! Are the regional trains included in the interrail pass/ does 1 train journey on the regional train count as 1 travel day?   

1
R
Railmaster
2 years ago
Joe Ponder
Joe PonderNew aboard
posted in Eurail & Interrail Passes
Local train ticket vs Eurail

We are traveling from Madrid to Malaga round trip within 7 days.  There are 4 seniors in our group.  Should we get Eurail passes or local Spain train tickets?

2
M
Full steam ahead
2 years ago
B
bellalauxxNew aboard
posted in Eurail & Interrail Passes
How much will we realistically have to book in advance?

Hey - me and a friend are planning to travelling in July. How much will we realistically have to book in advance? Is there any room for spontaneity or will we have to reserve all seats on trains and hostels soon? Thank you !!! 

2
M
Full steam ahead
2 years ago
Charlie
CharlieRight on track
asked in Train connections & reservations
Adding more than one train ride in one day

I can not get up the two train rides I have made for my trip! The app is glitchy and sometimes they switch and show a different train ride than the one I just saw. How am I supposed to get the tickets if it keeps being this way? I am on iphone. 

16
N
Railmaster
2 years ago
Aisling Irwin
Full steam ahead
Aisling IrwinFull steam ahead
asked in Train connections & reservations
Reservation Amsterdam Centraal - Hamburg HBF- leg is cancelled

Hello, me and my friend are trying to reserve seats for the Amsterdam Centraal - Hamburg HBF at 9:10am -2:14pm. We tried multiple times but we keep getting a message telling us about part of the leg of our journey is cancelled. Can anyone tell us what this means? We have reservations to stay the 2 nights in hamburg        

5
Aisling Irwin
Full steam ahead
2 years ago
M
Marta Gómez RamonRail rookie
asked in Train connections & reservations
Reserva de asiento

Hello,We are a group of 9 people and we have the interrail pass (2 adults and 7 young people. This summer we want to make the trip and we have to reserve seats on 4 trains:- Barcelona to Lyon- Brussels to London- London to Paris- Lyon to BarcelonaWe want to buy the reservation of all the seats together since we are from a scout group.How do I do it? because on the web it won't let me process it and the Rail Planer application tells me that I'm not registered.Thanks.

3
R
Railmaster
2 years ago
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