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12177 Topics
A
AdrianB5555Rail rookie
asked in Eurail & Interrail Passes
My ID doesnt work and i didnt get an Confirmation Email

I bought a Pass yesterday but didn't get an confirmation email. I resent it 5 time already to different emails. And Yes the Email Addresses are correct and its not in the Spam folder. Furthermore I can't activate my Pass because they don't accept my ID Number. I wanted to travel today and I am really disappointed bc of the bad customer service and the technical problems!

4
Marion
Full steam ahead
2 years ago
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MaxSchoenthaler
asked in Eurail & Interrail Passes
activation = first day of travel?

Hi @all,I got one thing which I'm not sure about so far:I bought a Flexi Pass, 10 days within 2 months, long time ago. Then COVID came and the period to activate the pass was extented several times (now up until 31th August 2022). Thanks for that.As it's a Pass for Youths, I have to activate it until 10th May latest, because 11th ist my 28th birthday.We plan to travel in June and as the Pass is valid for 2 months, it's not really a thing, but: Will my situation/solution mean that the 10th May will be the first of the ten days to travel (which I'd kind of loose then) or is it possible to activate the Pass some weeks BEFORE really using it the first time?Thanks a lot for all your help!Kind regards from Switzerland Max

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Marion
Full steam ahead
2 years ago
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nicktgbRail rookie
asked in Eurail & Interrail Passes
Outbound journey

Hi there. Will it be necessary to leave the UK on the same day as my outbound journey? For example, I am planning to travel from Ludlow to London as my outbound journey, (day 1 of 7 days in a month pass), stay overnight in London then leave the UK by Eurostar the following morning (day 2 on pass). Is this permissible? Or do I have to leave the UK on the same day as I travel to London? Thanks in advance.

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N
2 years ago
Delfina Martinez Maronna
Delfina Martinez MaronnaRail rookie
asked in Eurail & Interrail Passes
My date birth is wrong in my eurail pass

In my travelers information my date birth it is not correct for one day. I already sent a message to the customer service but they didnt answer my inquiry.  

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Delfina Martinez Maronna
2 years ago
4
4ryansandersRight on track
asked in Train connections & reservations
Having difficulty booking reservations

Hi,Can someone please help me?  I have a global pass.  Eurail is showing no availability for London to Amsterdam on May 2.  However, when I go to Eurostars website they are showing direct routes available.  However I don’t see an option on Eurostar website to enter my pass to only pay the reservation fee.  It wants to charge me as if I don’t even have a pass.  I need to book this asap.    

5
Marion
Full steam ahead
2 years ago
Tars Pion
Tars PionNew aboard
posted in Train connections & reservations
Costprice trip

Hello, i came on this website en was searching for a train to go back from Aix en provence on thursday 28/07 to brussels Belgium. price is 20€ for 1 person. i dont understand the booking .. this is with a pass or something? Ticket needs to be for 2 adults on 15:26 to 20:43 arrival time. can you tell me what its going to cost? And how to book.  thanks a lot. 

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R
Railmaster
2 years ago
J
JerryRight on track
asked in Train connections & reservations
reservation in july Zurich-Milano Milano-Rome Rome-Ancona

Where can i make a reservation for the trains : -Zurich-Milano -Milano-Rome -Rome-Ancona 

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J
2 years ago
Keaw Sutharat
Keaw SutharatRail rookie
posted in Eurail & Interrail Passes
Can't activate Eurail global pass

I can not activate my passit recommend to contact eurail support but still no feedback in need to use on tomorrow trip could you please advise .

3
R
Railmaster
2 years ago
C
carlitoNew aboard
posted in Eurail & Interrail Passes
Scandinavia Mobile or Paper Pass

Can I travel with the global mobile Pass in scandinavia or is only the paper pass valid? Is it recommended to travel with the mobile pass?

4
R
Railmaster
2 years ago
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STuetingRight on track
asked in Eurail & Interrail Passes
Pass Purchase and Passwords

When I buy the pass on the webpage for 5 people, the total amount; do I get 5 different passcodes in the phone mobile app, to enter into 5 different My Trip plans.  These would be on the same phone under 5 different trip names; is that correct?

3
R
Railmaster
2 years ago
Caleb Leong
Caleb LeongNew aboard
asked in Eurail & Interrail Passes
Date of birth information is wrong by one day for both travelers.

Hello! I have a mobile Eurail Global pass for myself and my roommate. Both of our birthdays are incorrect (by one day). I have reached out to customer service yet have heard nothing back and it has been more than 3 days. I would like to have this fixed so that it does not get in the way of our travel. Thank you so much for your help in advance!

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R
Railmaster
2 years ago
Antoine Ballouhey
Antoine BallouheyNew aboard
asked in Eurail & Interrail Passes
Refund difference between mobile and paper pass

HelloIs it correct that : a complete refund for a mobile pass is possible (not activated)while, for a paper pass, this is only a 85% refund ?Thank you !Antoine

1
R
Railmaster
2 years ago
Pernille Malberg Dyg
Pernille Malberg DygRight on track
asked in Train connections & reservations
Best way to travel from Tirano to Monterosso al mare

Hi community, I’ve tried to search for seat reservations from Tirano to Monterosso. I’ve tried before to travel by train from Milano to Monterosso. But not from Tirano. Any tips on what route to take AND if seat reservations are needed in high season (July)? Thank you so much in advance. 

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R
Railmaster
2 years ago
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cgraconRail rookie
asked in Train connections & reservations
Problem completing TGV reservation

Over the last few days I have been trying to make reservations for a TGV trip from Paris to Lourdes for the end of May using my mobile Global pass on the Eurail site. I am presented with a few options for the days I am looking to travel. I select an available trip to add it to my cart, go to checkout, verify billing and traveler details, and when I go to Review the Order I am told that one of the legs of my journey is no longer available. The trip is direct so that is only one leg that I have in the cart. I have tried different times and days but I keep receiving the same message. Is there a problem with making TGV reservations currently? Is there some other way to make these reservations without being in France and going to a station?

6
C
2 years ago
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cicirrigiNew aboard
asked in Train connections & reservations
Seat reservation 1st class with 2nd class interrail pass

Hello, I need some help. Me and my partner bought the interrail pass 2nd class. We are currently in Vienna and we want to travel to Paris. When we go online to check the trains we have option to reserve 2nd and 1st class seat reservation . The ammount payble for each class looks the same. The question is if is possible to reserve the 1st class seats and using our passes? If not why are we allowed the option to select 1st class seat reservation. thank you!

10
S
Engin-ius
2 years ago
Chiara Tognini
Chiara TogniniNew aboard
posted in Eurail & Interrail Passes
Lost Interrail ticket

Hello, I have found a lost Interrail ticket that belongs to a Scheidegger Rico. If you see this, you can contact me on Instagram chiara.detta.jaija

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Angelo
Railmaster
2 years ago
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AdrianB5555Rail rookie
asked in Eurail & Interrail Passes
Problem with adding ID Number

I cant activate my Pass because i cant add an ID Number. I want to travel today! How can i add my ID Number? 

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Angelo
Railmaster
2 years ago
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nmaityRail rookie
asked in Train connections & reservations
TPER Emilia-Romagna Trains

Hello, I am traveling through Emilia-Romagna, and I am struggling to find the TPER trains within the Eurail app. Reading other posts on here, it appears that the TPER trains are covered by Eurail, and I can see certain lines (Parma - Borgo Val di Toro - La Spezia), but other lines like Parma - Fiorenzuola - Piacenza aren’t in the Eurail app at all. Additionally, the Regionale Veloce trains show as seat reservation required, but all are unavailable on the Eurail reservation system (not even showing the 0 EUR reservation cost). Is it possible to use these trains?

4
R
Railmaster
2 years ago
Leonardo Marangione
Leonardo MarangioneRail rookie
asked in Eurail & Interrail Passes
Travel day cancellation

Hi, I have an Interrail pass with 4 days. My pass reference is LKS8FY. I am currently in Amsterdam and need to go to London through Brussels. I am now at the train station and I was told there is an issue with the train traffic and will not be able to take a train to Brussels today. Therefore, I am stuck in Amsterdam and have to take the train first thing in the morning. Unfortunately, I had already finalized the ticket. I have a travel day left for the train tomorrow to Brussels and london. From london I need to go back to Munich, and since I had a travel day assigned today, I would be out of travel days. Would there please be a way for me to remove todays travel day and change it for Tuesday the 12th? I am terribly sorry for this inconvenience. Thank you so much in advance for your time! I look forward to hearing back from you!

3
R
Railmaster
2 years ago
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amvdaaRight on track
asked in Train connections & reservations
Problems to pay seat reservations

I made some reservations this afternoon, checked all the info, accepted conditions, but I cannot activate the 'to pay' button. Do other people have this problem?

10
R
Railmaster
2 years ago
Sarah May
Sarah MayNew aboard
asked in Eurail & Interrail Passes
5 days in one month pass. What does it mean exactly?

Hi! I am trying to understand the Interrail system. I would like to understand clearly what the 5 days in one month pass allows me to do. What does it mean exactly? Does it mean that I can travel during a month (or less) and that during this time I am allowed to have 5 days during wish I can take unlimited trains? Does it include the first train I'll take leaving my country (Brussels Belgium) and the travel back home?

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R
Railmaster
2 years ago
Zaya Ganbold
Zaya GanboldRight on track
asked in Eurail & Interrail Passes
seat reservation unavalable

i purchased this 10 days ticket for the first time. But now i have trouble using it. I am trying to reserve a seat from Munich to Milan on 21 st of April (depart the evening of 21 st to arrive early on 20 th) but there was no seat to reserve. then i need one from berlin to Venice on 11 th of April, still no luck. please help guys.

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seewulf
Railmaster
2 years ago
M
MASNew aboard
asked in Train connections & reservations
Nightjet Munich-Rome no reservation possible?

Dear Interrail Community, I'm looking to travel from Munich to Rome on the 14th of April and I'm therefore thinking about purchasing an Interrail Ticket to do so. I would like to travel on the Nightjet either starting 20:10 or 23:20 from Munich. I'm now wondering if its still possible to get a reservation on one of the trains because I can still find these trains on the Interrail website (https://www.interrail.eu/en/book-reservations?ol=MUENCHEN+HBF+%28GERMANY%29&ov=008020347&dl=ROMA+TERMINI+%28ITALY%29&dv=008308409&vl=&vv=&t=1649930400000&ar=false&rt=&tt=&mc=&mct=0) not on the website of night jet directly for the 14th though (https://www.nightjet.com/de/reiseziele/italien/rom). Can someone help me with this issue? So I'm unsure if I'm able to take one of these trains after purchasing the Interrail ticket. Is it maybe also possible to travel without a reservation when the train is not fully packed with people? Has somebody made a similar exp

2
M
Full steam ahead
2 years ago
Rodrigo Orellana López
Rodrigo Orellana LópezNew aboard
asked in Train connections & reservations
Ticket charged fully instead of partially (eurail pass holder)

Hi travellers, have you experienced to be charged a fully tariff ticket although you are a eurail pass holder?I bought a ticket at Paris Gare de Lyon Station, on these self.service machines, and I was charged full tariff for a ticket from Paris to Berlin (euros 213) instead of partially as I have my eurail pass, so I should be charged with just euros 30 - 40 app.Have you experienced this issue? how it was solved?, I try to get in touch with eurail offices or agents but i just got connected with a chatbot, and they suppose to get back to me within 48 hours.Do I have possibilities to get the extra money paid back? any chances? anyone on this community could comment? I will really appreciate it!!Bye for now.

2
M
Full steam ahead
2 years ago
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PamoliveiraRail rookie
asked in Train connections & reservations
I have a ticket but i don't have a seat - Uk

hello, i bought a pass and my first trip will be from london to liverpool, as soon as i arrive in europe.  I managed to find the train trip, I generated the ticket, but it says that I need to reserve the seat, but as my pass is on mobile, the option to book at the station only appears.  Is there any risk of me arriving at the station and not having a seat on the train, or with the ticket in hand I already have a guaranteed space on the train?

3
P
2 years ago
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