hi,i have the same problem. I haven't been able to reach anyone for weeks. I started Interrail on July 2nd. Since I came to France for a short time, I used my address information in France. but normally I am a Turkish citizen and I live in Turkey. For this reason, I cannot travel to France and its neighboring countries. I can only enter and exit France twice. So I want to fix this situation. First of all, instead of buying Interrail again, I have to buy the Eurail pass. and then they should change the passport and country information on my pass with a 15 euro fee. Should this process be like this? but normally I use a 2-month unlimited pass, but since I haven't been able to reach customer service for 1 month, I only have 1 month travel pass left. In this case, should I only buy a 1-month eurail pass for free change? The second question is when will they send my money back. I am traveling and I need money How soon will they send me this? I'm so sorry my whole trip has been ruined and I
hiI haven't been able to reach anyone for weeks. I started Interrail on July 2nd. Since I came to France for a short time, I used my address information in France. but normally I am a Turkish citizen and I live in Turkey. For this reason, I cannot travel to France and its neighboring countries. I can only enter and exit France twice. So I want to fix this situation. First of all, instead of buying Interrail again, I have to buy the Eurail pass. and then they should change the passport and country information on my pass with a 15 euro fee. Should this process be like this? but normally I use a 2-month unlimited pass, but since I haven't been able to reach customer service for 1 month, I only have 1 month travel pass left. In this case, should I only buy a 1-month eurail pass for free change? The second question is when will they send my money back. I am traveling and I need money How soon will they send me the money? I'm so sorry my whole trip has been ruined and I can't reach anyone.
Hello there,I haven't been able to reach anyone for weeks. I started Interrail on July 2nd. Since I came to France for a short time, I used my address information in France. but normally I am a Turkish citizen and I live in Turkey. For this reason, I cannot travel to France and its neighboring countries. I can only enter and exit France twice. So I want to fix this situation. First of all, instead of buying Interrail again, I have to buy the Eurail pass. and then they should change the passport and country information on my pass with a 15 euro fee. Should this process be like this? but normally I use a 2-month unlimited pass, but since I haven't been able to reach customer service for 1 month, I only have 1 month travel pass left. In this case, should I only buy a 1-month eurail pass for free change? The second question is when will they send my money back. I am traveling and I need money How soon will they send me the money? I'm so sorry my whole trip has been ruined and I can't reach
*up*i still need crucial help on this please. Any possibility to resolve? I know that people with the same problem solved their problems with your help. @Nanja @Marion @AnnaB @Felipe.iturrietaI sent photos of my Turkish passport and visa. I live in Turkey and came to France for a short time. I chose France as my country because I will start my trip from France. but actually i live in turkey. I started my trip 1 week ago. and i can't travel in france and its neighboring countries. can you help me? I have an request #233656 waiting as 'open'.thanks
hi i have the same problem. I am a citizen of Turkey. But I came to France for a short time. and I registered with interrail with my address in france. but now i can't travel in france and europe because of this. My trip started on July 3rd. and i have 2 month unlimited pass. Even though I sent miles to customer service many times, there was no response.Thanks
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