I agree with Mike…….Why are we such slaves to Smartphones???? My partner and I prefer ’Ye Olde Paper Pass’!!!!
I purchased two passes (PROMO: 10% if purchased by 31st March 2022).If I go through this method I seem to lose the 10% discount which is very unfair and pay 15 euros for a change of date.It is cheaper to keep the invalid dated (one day after our correct start date) passes thanto go through this rather archaic proceedure. A change of date should no present such a big problem or be so expensive. Especially, considering that you have to pay for postage and a 15 euo/pass for a minor change.
But overall it does not address the need to be able to make changes (paper passes) a lot simpler. Than the present process (very little information or explanation available online).
Contact via the ‘FORM’ does not generate a reply. I tried several times last week. NO ANSWER to datye!!!!Pretty appalling!!! The service has definitely deteriorated since 2018.
I have tries the FORM as well and so far not reply.
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