One person in our group has an ID-card from another country than the country of residence. Which country should be used on the Global Pass?
My pass shows up on app and is activated. 2 other travelers in our group shows name and pass number. When we put their pass info in it says something went wrong try soon or contact us. Emailed multiple times, still cannot add passes? Not sure if I'm missing something or what?
Hi, can support please answer my support requests sent via Facebook?I’ve been waiting for support since April 15th. And there’s also a request from April 23th.This takes way too long as I’m currently traveling, and there are some days where the Mobile Ticket didn’t work at all.
Hi Eurail Team, I purchased my tickets back in Feb20 to travel but couldnt because of Covid. The borders are opening up and i would like to exchange my current paper eurail passes to mobile one to use in my upcoming trip. I have tried to call the agent who sold me the tickets, howver found out they have been liqudated. And i have contacted Support and they have asked to wait 48 days. It has been 72 hours with no response. I am travelling to Europe in May and wish to get an extension on my Global passes in order to use them. I look forward to hearing from you. Linda.
This is the statement on the EuRail site regarding pass exchanges: Refund and exchange requests for Rail Passes without a predefined start date (open date Passes), can be granted if such Passes are returned to us unused, not activated, and no later than six months from the last possible activation date of the Pass. I have sent a question to EuRail, but it’s been 2 weeks without an answer yet. I know they are busy. Does six months from the last possible activation date mean Six months AFTER the last possible activation date OR Six months BEFORE the last possible activation dateDoes anyone know for sure? If six months before I need to make my exchange by Saturday. If six months after I have until October. ‘Thanks so much for any assistance you can provide.
What is the cover pass number , and how do I get it for my mobile interrail pass ? It seems it is necessary in order to make some reservations . Thanks, David Byrne
hello,we are going to buy a 2nd interrail pass for our family this summer to travel to Italy.we bought one to go to Lapland this winter.Are there reductions when we buy several passes during the year?Thanks !
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