Hallo, i need help. First I had problems to activate my pass. And I get support after one week.Then we had an sickness, I should send an notification of illness, then the support wanted to extend my pass. But nothing happend.The pass for three month cost 1200 € first class, I bought the most expensive pass, but there is no good support.You have cost on top, for seat reservation, actually these reservations are the tickets not your pass. So interrail is an discount for tickets and not a ticket. That they said in Spain and in France. The seat reservation are close to the actual price of a normal ticket in Portugal. The application doesn’t work well. The train strikes. It takes ages to get a solution from you. I thought your company is there for 50 years. My experience with interrail is more like with an start up. I don’t get it, everytime when I ask for something, the system does not allow this, it’s your company I thought. It’s your system so please help me. I done my job so please ext
Hello, I have a big problem, I had a technical problem to activate my pass. Now since one week I ask Interrail to help me, because my pass now is not valid anymore. I can’t aktivate it or do something. Interrail said they want to help me, but they only sending email like a chat bot. There is no help at all. Now I’m losing my money 400€, and can’t go trevel with my son because he aktivate his pass. help please!
Has also Someone a problem to reach the support by mail, there is no one really answering.
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