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My pass is broken

Gyesook kim

As  above  my  pass has  a  large expiration date and number of uses. But the mobile pass is full. I ask for a quick response and a resolution. We need a pass now because we still traveling.

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Best answer by seewulf 7 April 2023, 01:34

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seewulf
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Userlevel 7
Badge +14

Here in this Community are no Customer Service staff :/ You have to Contact them via this form :) mention them when your journey is planned :)
https://eurail.zendesk.com/hc/en-001

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
R
Rank
Userlevel 7
Badge +9

These are tickets from days in the past, which are expired indeed, so that is normal.

When you go to My Pass and select your pass, then what is the validity period there?

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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