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Problem to activate the mobile pass

  • 12 April 2023
  • 4 replies
  • 69 views

Hi,

I try to activate my Interrail Pass with the code received by mail but it doesn’t work, the code is not recognized.

Could you help me ?

Thanks a lot,

Cathy.

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Best answer by rvdborgt 12 April 2023, 15:01

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Userlevel 7
Badge +9

What is the error message you are seeing? Could you post a screenshot?

 

Userlevel 7
Badge +9

First, verify that you used the pass number and the last name exactly as they appear in the confirmation mail. The best is to copy them; also make sure there are no superfluous spaces included.

If that doesn't help, then contact customer service here:

https://eurail.zendesk.com/hc/en-001/requests/new

Mention your pass number and the intended start date of your trip, so they can prioritise correctly.

Userlevel 7
Badge +9

I can see that you have written your last name without a capital “G” but with “g”. How is it written in the confirmation email?

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