Details don't match on app - cannot add pass

  • 30 August 2023
  • 3 replies



I cannot add my mobile pass to the app.. As my name is with an “ï”, I strongly think the app doesn’t recognize this letter. I need to take a train in 2 days. What should I do? 


Best answer by BrendanDB 30 August 2023, 17:43

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3 replies

Userlevel 7
Badge +7

Beter je vraag hier stellen:

Vermeld zeker je vertrekdatum/reisdatum. Zo wordt je juist geprioriteerd.


Userlevel 7
Badge +9

Are you 100% sure that you have written your name exactly as it is written in the order confirmation email. All letters and spaces must be exactly the same. Is there an empty space behind the last letter maybe? Are you writing the correct mobil pass number?

Userlevel 7
Badge +9

Ik vermoed dat het probleem was dat je je hele naam invulde i.p.v. alleen je achternaam.