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Hello guys,

so I requested a refund for my pass last week and the interrail page said it would be checked if my pass is eligible for refund (which it definitely is). I know that it takes time until these things get checked and verified but I find it strange that I can’t see any indication of my refund request anywhere in my account. Is that normal? Anyone has any experience with how the refund works and how long it takes?

 

@Camilo. @Mukhammad Do you have an answer to this?


Hi @mirana and @AnnaB 

I have checked this and indeed there was a technical problem with the refund. I have done it once more from our backend system. Please let us know if you do not receive the reimbursement within 3 working days. 

Our apologies! 


Hi @Camilo. and @AnnaB 

Thank you so, so much for your quick help! Already received the reimbursement:)


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