Using the interrail pass in Switzerland in January and now again in March I must experience that some SBB trains e.g. between Kreuzlingen and Weinfelden, or Weinfelden-Winterthur are not bookable anymore
But it worked beforehand, e.g. example from January:
and the exactly same train in March:
How could this happen and why is there no information about on the page that not all SBB trains are supported anymore or at least a current map of supported trains?
Best answer by Mukhammad
inrareich wrote:
I contacted also per email Thurbo and SBB in parallel. Thurbo wrote me (translated):
“Thank you very much for your request. We are very pleased to receive this information and will intervene with the relevant departments of Inter/Eurail. We can clearly deny that Thurbo no longer accepts Inter or Eurrail tickets. It is correct: we are still part of the network and accept Interrail and Eurail tickets. We are therefore still very happy to welcome passengers from Switzerland and abroad on all our trains. Even pets up to the size of a dog :-) We wish you a nice spring, a good journey and above all the best of health.”
I have an update from my superiors about this case. Apparently, it turns out that Thurbo trains are included in the Pass network after all. Our department will release an update about this case .
I understand that the Thurbo trains are still marked as "Not in Pass network", our app team is still working to revise this case. However, the relevant team has already revised this incorrect information in the website's timetables.
So for now I would suggest you to add the journey manually for any journey using the Thurbo trains.
To add a journey manually in the App, after you search the journey on the Planner, you will have to scroll down. You will see a notification "Can't find your journey? Add it manually to your Pass". Then, tap the underlined phrase.
You will be directed to fill in some columns. So, please fill in the column based on the journey mentioned on the Planner (including the train number if possible).
I hope it will be helpful for you. If you have any other question, please write me again.
Previously I checked using the internal App and it seems not updated yet. However, I checked again recently using the public App and it already shows in the Pass network.
