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About first and last name simbols in registration

  • 14 March 2023
  • 4 replies
  • 105 views

Hello. My friend got a problem with registration. We are from Lithuania and we wrote first and last name in our Lithuanian letters like “Š” “Ė”. After her registration is confirmed she saw that Her last name letters got “?” signs. The question is : Is it problem with that “?” letter in identification or no? She is verrified and got QR code and official registration is complete, so no problem with that? Thanks for answer. 

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Best answer by Camilo. 14 March 2023, 19:45

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4 replies

Userlevel 7
Badge +9

@Camilo. @Mukhammad Can you please look at this? 

 

Userlevel 7
Badge +9

This looks like a case of insufficient testing on Eurail's side.

Userlevel 6
Badge +3

Hi @Kasparas Vasiliauskas 

Could you please send me a private message with your order number? I will be happy to modify this in our system. 

Have a lovely day!

Userlevel 7
Badge +9

Could you please send me a private message with your order number? I will be happy to modify this in our system.

Please also make the form more robust. If you allow letters and symbols to be entered, then that should not result in ?s on the pass or the inability to make reservations. People can and will enter their names as they normally write them and the form should be able to handle that.

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