Hi,
I'm planning to travel to Europe in August. But I accidentally bought the wrong pass. My partner is aged 26, but I had bought Adult Pass Plus instead of Youth Pass. I've tried contacting Eurail support but no reply so far. Does anyone have an idea what should/can I do?
Best answer by Al_G
The only problem with this is that you paid more than you needed to.
An Adult pass would be valid for a 26 year old so you can still use it.
Other option is to refund it and buy a youth pass. As long as it wasn’t a special offer or you haven’t already used it you should qualify for a refund. Check the conditions here:
https://www.eurail.com/en/eurail-passes/ordering-info/refund-exchange-policy
You should calculate the difference in the amount of refund you will get (85% of purchase price) with the cost of a Youth pass.
If you do decide to refund there is no need to wait for that to be processed before buying the replacement.
The only problem with this is that you paid more than you needed to.
An Adult pass would be valid for a 26 year old so you can still use it.
Other option is to refund it and buy a youth pass. As long as it wasn’t a special offer or you haven’t already used it you should qualify for a refund. Check the conditions here:
https://www.eurail.com/en/eurail-passes/ordering-info/refund-exchange-policy
You should calculate the difference in the amount of refund you will get (85% of purchase price) with the cost of a Youth pass.
If you do decide to refund there is no need to wait for that to be processed before buying the replacement.
Junior pass is about 25% reduced-so all in all with 15% fee you ´gain´ 10% of full price. Plus that due to giant staff shortages you likely will have to wait a few monthes till the money comes back in your bank. Decide yourself what it is worth to you
Hi AI_G and mcadv, thank you very much for the advice. Actually, I had bought it with 'plus', so it would be refundable at 100% instead of 85%, which means the difference would be (25% of price - cost of plus). But you're right about the time I may need to wait for the refund, I'll do some calculations first. Thank you again ^_^
You do not want to request a refund but you want to do an exchange, which should only cost 15€, see the link posted.
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