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Activating Mobile Interrail Pass (Step 3) requests a password, but what password?

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Full steam ahead
  • Peter
  • Full steam ahead
  • 3 replies

I have the same issue as Pia with Step 3 of the Activation process! What was the solution for Pia?

I note that my ID/ Passport details are not visible in my Order Overview, which is probably the reason why all my password attempts are being rejected when I try to enter my passport number.

URGENT: I need a quick solution as I need to activate my Pass on 5 July

Remarks

  1. I do not recall ever having created a password for using the app, only a password for My Interrail Account, so it seems strange to ask the user to enter a password that was never created!
  2. There does not seem to be a place in My Interrail Account to add/change a password, or what the current password is. This is not user-friendly.

Best answer by Peter

I eventually found the solution!

1. At Step 3 Activate Pass, enter the code you use to UNLOCK your mobile. (Yes, it is that simple, but not stated anywhere obvious or logical!).

This opens up Step 4:

2. Enter number of your passport or ID card.

3. Enter first day of travel (you can change this later).

Let me know if this works for you.

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Steve Hall
4-legged-creature
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  • Steve Hall
    Steve Hall
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    4-legged-creature
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4 replies

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  • nastasi
  • Rail rookie
  • 1 reply
  • July 18, 2022

Thank you so-so much!!! It is indeed not obvious

P
Full steam ahead
  • Peter
  • Author
  • Full steam ahead
  • 3 replies
  • July 3, 2021
Peter wrote:

I have the same issue as Pia with Step 3 of the Activation process! What was the solution for Pia?

I note that my ID/ Passport details are not visible in my Order Overview, which is probably the reason why all my password attempts are being rejected when I try to enter my passport number.

URGENT: I need a quick solution as I need to activate my Pass on 5 July

Remarks

  1. I do not recall ever having created a password for using the app, only a password for My Interrail Account, so it seems strange to ask the user to enter a password that was never created!
  2. There does not seem to be a place in My Interrail Account to add/change a password, or what the current password is. This is not user-friendly.

The solution

1. At Step 3 Activate Pass, enter the code you use to UNLOCK your mobile. (Yes, it is that simple, but not stated anywhere obvious or logical!).

This opens up Step 4:

2. Enter number of your passport or ID card.

3. Enter first day of travel (you can change this later).

Let me know if this works for you.

P
Full steam ahead
  • Peter
  • Author
  • Full steam ahead
  • 3 replies
  • Answer
  • July 1, 2021

I eventually found the solution!

1. At Step 3 Activate Pass, enter the code you use to UNLOCK your mobile. (Yes, it is that simple, but not stated anywhere obvious or logical!).

This opens up Step 4:

2. Enter number of your passport or ID card.

3. Enter first day of travel (you can change this later).

Let me know if this works for you.

N
N
2 people like this
  • N
    Nanja
  • N
    nastasi
seewulf
Railmaster
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  • seewulf
  • Railmaster
  • 2404 replies
  • July 1, 2021

@Nanja  sorry i cant help here so it´s your turn.

@Peter Sorry to hear that. Did you try it with your My Interrailaccount password?

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
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1 person likes this
  • N
    Nanja

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