Hi,
Is anybody having trouble with the app? I ma trying to activate my pass and it will not accept my passport number. It just says that something went wrong and goes back to passport number input page.
Thanks
Claire
Solved
App isn't accepting my passport number
Best answer by Claire_T2022
It is working now! Deleted the app and reinstalled it. Thanks
Is it the pass number or the passport number that is the problem? Can you post a screen shot of the screen with the error message?
Hi Anna, its at step 3 when you need to enter you passport number. I am inputting the 9 digit passport number from my UK passport,
I cant post a screenshot at the moment but it says:
Something went wrong
Please try again or contact customer service.
I have sent an email but no idea how long it will take to get a response.
Thanks
Reply
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