I was trying to add my pass cover number to the app and it says it won’t accept it. It is only showing 7 numbers rather than the 8. Has anyone else had that problem? It seems like it’s happened quite often, but I didn’t see a solution in the comments accept reaching out to customer service.
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App not accepting Pass Cover Number
Best answer by rvdborgt
Is this for using My Trip in the app instead of on paper? In that case, I'd say just use the paper…
And indeed, as far as I know, there should be an E and 8 digits. The pass cover number should be above the QR code.
Do check if there's an app update because they might have changed something.
Where in the app are you adding a pass cover number? Is there an error message an if so, could you post a screenshot?
Hi, It’s on the Rail Planner app. I was adding my paper pass cover number. It says there should be 8 numbers that start with E on the back of the card, but I only have 7 numbers
Is this for using My Trip in the app instead of on paper? In that case, I'd say just use the paper…
And indeed, as far as I know, there should be an E and 8 digits. The pass cover number should be above the QR code.
Do check if there's an app update because they might have changed something.
Thank you. That helped @rvdborgt. I was looking at another number on the back of the card that had an E.
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