So as you can see the app used a travel day but it was completely empty on a day we didn't intend to. Tomorrow we're supposed to get home but now one of us can't with the pass. Is there a way this can be reversed?
Only with Customer Support
Provide your pass Details already in the Form and maybe ask Nanja for assitance as its urgent
Hi, Seewulf is right. As you are currently travelling, your request should be prioritized when you completed the form, selecting that you are currently travelling. You can send me a private message once done.
Hi Tanguy, due to holiday leave I was unable to reply to your message myself. I trust you have been able to get in touch with my colleague Leo in the community via private messaging or our Customer Support team for further assistance. If not, do not hesitate to let me know. Cheers,
Hallo
Hi Martine, I've flagged it with Customer Support, and they have replied already yesterday morning. Enjoy the rest of your trip Cheers,
Hey
Hey
We have also filled in the form if that helps to make things quicker. We just want to get her tickets right. Mine did not mess up
https://eurail.zendesk.com/hc/en-001/requests/new
https://eurail.zendesk.com/hc/en-001/requests/new
Thank you
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