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App used empty travel day, help!

  • 12 August 2021
  • 6 replies
  • 113 views

So as you can see the app used a travel day but it was completely empty on a day we didn't intend to. Tomorrow we're supposed to get home but now one of us can't with the pass. Is there a way this can be reversed?

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Best answer by seewulf 13 August 2021, 09:44

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6 replies

Userlevel 6
Badge +8

Only with Customer Support 

 

Provide your pass Details already in the Form and maybe ask Nanja for assitance as its urgent

Userlevel 6
Badge +7

Hi, Seewulf is right. As you are currently travelling, your request should be prioritized when you completed the form, selecting that you are currently travelling. You can send me a private message once done.

@Nanja Please I have the same issue, two of my five travel days gone. I have to travel in two days to come back home. Could you help my urgently? (I just submitted the form)

Userlevel 6
Badge +7

Hi Tanguy, due to holiday leave I was unable to reply to your message myself. I trust you have been able to get in touch with my colleague Leo in the community via private messaging or our Customer Support team for further assistance. If not, do not hesitate to let me know. Cheers, :relaxed:

Hallo @Nanja, I have the same problem! I filled in the form that seewulf posted here. Hopefully you can help me out. Thanks a lot, martine 

Userlevel 6
Badge +7

Hi Martine, I've flagged it with Customer Support, and they have replied already yesterday morning. Enjoy the rest of your trip :relaxed: Cheers, 

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