Assistance - turning 80 & need a walking stick

Did you order a paper pass or a mobile pass?

If you ordered a paper pass, then that’s what you need to show on the trains (and fill in the attached diary with whichever trains you’re taking).

If you ordered a mobile pass, then this needs to be added to the Eurail app to create your ticket.

Either way, an email, or order number is not enough.

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About the reservations - these are always separate from the pass. You should bring your reservations too (or show them on your phone).

There’s a good guide for how the pass works here: https://www.seat61.com/how-to-use-an-interrail-pass.htm

For assistance on trains, you’ll need to tell each individual train company that you need help getting on and off. 

For example, here’s how to contact Eurostar for assistance: https://www.eurostar.com/uk-en/travel-info/travel-planning/accessibility/who-we-can-help

Or you can call them on 03432 186 186.

Thanks for the responses - this is our first time using Eurail/Interrail and we failed to appreciate that the booking process was not all electronic - we have made bookings and also seat reservations for our three week trip starting from London next Wed 26 March.

I did order the passes last July and think that they must have arrived here whilst I was receiving heart value procedures and they were not safely stored with our passports and other important documents.

How can I get replacement copies URGENTLY please ? Thanks so much for your help

Contact customer service here:

https://eurail.zendesk.com/hc/en-001/requests/new
However, in principle, a paper pass is like money: if you loose it, it's gone. It doesn't hurt to ask though.