My mobile phone is broken and I can not add my pass in my other device because it is already in my broken phone. I would like to know if there is a possibility to disconnect my account on my previous mobile so I can use it here, I need to take a train in 2h so it is really urgent please help me
Best answer by AnnaB
View originalNevermind I think I found a solution... sorry
If you need to disconnect your pass from your broken phone you must get help from Customer Support. You can use this form:
https://eurail.zendesk.com/hc/en-001/requests/new
You have to write that you need urgent help as you are currently travelling.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
