Broken phone. Need a Pass transfer to new device

My mobile phone is broken and I can not add my pass in my other device because it is already in my broken phone. I would like to know if there is a possibility to disconnect my account on my previous mobile so I can use it here, I need to take a train in 2h so it is really urgent please help me 


Best answer by AnnaB 16 May 2022, 08:16

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2 replies

Nevermind I think I found a solution... sorry

Userlevel 7
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If you need to disconnect your pass from your broken phone you must get help from Customer Support. You can use this form: 

You have to write that you need urgent help as you are currently travelling.