Cannot activate my global pass. Out of 5 people only one has gone through while the rest mentioned to contact customer service. However, I have wait for days and tried to sent messages through Facebook, email, twitter but there is still no reply.
I have checked that all information are correct and the app is of the newest version. Also tried setting as mentioned in the forum too. Still not working
I have attached a photo of the message shown.
![](https://uploads-eu-west-1.insided.com/eurail-en/attachment/e16a8848-fbc8-4dc8-b79c-1b9aaa65e8d5.jpg)