Hi Emily,

das kannst du nicht selbst durchführen. Dazu musst du eine Anfrage einreichen, dein Problem beschreiben und, falls es dringend ist, ein genaues Datum, wann du losfahren willst, dazuschreiben. Im ungünstigsten Fall kann das aber dauern...

Hier ist der Link:  Anfrage einreichen – Eurail (zendesk.com)

Surely Interrail can do something about this issue of disconnecting a pass from a device. Even Internet Banking allows this with passwords and second stage verification.

I have just returned from a trip and had a, thankfully small, problem with my phone when showing it on train (not a railplanner app issue). If it had continued, with 2 more train journeys that day, I would be unable to show my pass.

At the very least there should be a secure way of accessing your QR code and details for that day on any web based device.

Ideally there should be a secure method of removing pass (via your IR account) from a device and reinstalling in a new device.

Man muss auch die Passnummer (aus der Bestätigungsmail oder dem Interrail-Konto) dabei schreiben.