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Change birthday data


My birthday data is wrong, I already contacted costumer service but I am concerned that they don’t contact me before my first day (1 June. I don’t know how to change.

Best answer by AnnaB

Only Customer Support can change this. Have you contacted them using this form?

https://eurail.zendesk.com/hc/en-001/requests/new

When contacting Customer Support you must tell them that you will start your travel on the 1st of June so that they can prioritise your request. 

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7 replies

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  • Railly clever
  • 5941 replies
  • Answer
  • May 23, 2022

Only Customer Support can change this. Have you contacted them using this form?

https://eurail.zendesk.com/hc/en-001/requests/new

When contacting Customer Support you must tell them that you will start your travel on the 1st of June so that they can prioritise your request. 


  • Author
  • Right on track
  • 4 replies
  • May 25, 2022

They still haven't answered me. I do not know what to do


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  • Railmaster
  • 10502 replies
  • May 25, 2022

@Marion Could you flag this to support? Travel date is coming close.


  • Author
  • Right on track
  • 4 replies
  • May 26, 2022

Is there another way of solving this? 🥺 I don't know what more I can do :(


  • Author
  • Right on track
  • 4 replies
  • May 26, 2022

Is only the day, do you think it's gonna be a problem? 


  • Right on track
  • 6 replies
  • December 4, 2022

Hi! What did you end up doing? I have the same issue


  • Author
  • Right on track
  • 4 replies
  • December 4, 2022

They changed it in time


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