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Change validity period on my mobile Pass

  • 28 June 2023
  • 2 replies
  • 103 views
Lucas Remue

I bought a mobile pass and but entered the wrong validity period. Unfortunately, the validity period has now started but I am not going to be able to use any travel days from this. Is there any way I can still change this (the dates should fall a month later)? Or possibly refund (I did not buy Plus)?

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Best answer by thibcabe 28 June 2023, 17:19

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2 replies

T
Rank
Userlevel 7
Badge +5

As you have not travelled, contact customer support : https://eurail.zendesk.com/hc/en-001/requests/new

They're the only one who can help.

R
Rank
Userlevel 7
Badge +9

This is one of the reasons why you should not activate a pass in advance.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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